RMA delay . Unacceptable.

I would contact Garmin Support directly via phone or chat They are usually pretty good about this sort of thing, regardless of the cost of the device. From reading the forums for many years, there is some inconsistency depending on which country local support you're dealing with. I've exchanged several devices over the years and usually there is a very quick turnaround. In my case sending the device to Olathe Kansas. Did you get any tracking information on your shipment so you can confirm that they received it?

Yes , they confirm they have received it, 15 days after they physically received it (tracked mail) .

i agree , seems service is not the same depending on the country.  I had an issue in the past in Canada and it was quick. Now living in France, they told me that they send all devices in the UK .I will call them on Monday. 

They try to give u a refurb 1st

I had the same problem with my watch.  From the time I mailed my watch out to the time I got the replacement was one week. I had a great experience with their customer service.  You should have a case number that you can check the status of your issue. I would most definitely follow up with their customer service.

Yes , I have a case number. But it does not return anything. It says unknown number.