Garmin Connect. Pairing Failed

Former Member over 4 years ago

As the title says. I have just received my new Fenix 6x Pro today and have tried everything to pair it with my iPhone X using Garmin Connect.
When I first tried it I got to input the passcode that showed on the watch, but it then showed pairing failed.
Tried several more times, restarting watch and phone. Re-installing connect but with the same problem. I removed the watch from my connect account and then tried all over again. Same problem but this time it’s not even asking for my passcode.
Any help is much appreciated.

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seilogramp over 4 years ago in reply to Former Member +2 verified

I have both android and iOS. The iOS app seems to be more flakey in regards to connecting a Garmin device with the phone. Sometimes it takes multiple attempts, following every step of this video, including…

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0 seilogramp over 4 years ago

After you remove the watch from Connect, also go into the iPhone settings, Bluetooth and "forget" the Fenix. Then restart the iPhone and try pairing again through the Garmin Connect app.

0 Former Member over 4 years ago in reply to seilogramp

Thanks for your reply. Doing what you suggested gets the passcode coming back up but it is still failing to pair with connect. Connect sees the device but refuses to pair with it no matter what I seem to try.

+1 seilogramp over 4 years ago in reply to Former Member

I have both android and iOS. The iOS app seems to be more flakey in regards to connecting a Garmin device with the phone. Sometimes it takes multiple attempts, following every step of this video, including restarting the phone and the watch.

Other things to try...

Connect you watch to a Mac or Windows computer and sync using Garmin Express. Sometimes that will update the watch if you're not already up to date and fix other issues. At the very it least it would be a workaround to sync your data until BT works for you.

Make sure you're on the latest version of the Garmin Connect app.

0 Former Member over 4 years ago in reply to seilogramp

Thanks for the advice. I repeatedly tried to pair it again and after about the sixth time it just worked. Not quite sure why but it’s sorted now. Thanks again