Amazon Music Syncing Issue (Fenix 6 Sapphire)

Former Member over 4 years ago

I am trying to sync new songs/playlists from Amazon Music but once the sync starts it stalls. The sync got to 4% complete and at the same time drained 10% of my battery. I have uninstalled and reinstalled the app to my watch, tried several different sync options, checked the wi-fi connection, plugged it in to charge, and set it right next to the router. Now it won't get past 0% complete. Any ideas?

Top Replies

MBA_OJ over 4 years ago +4 verified

PROBLEM SOLVED!!! I had this issue and it was really bothering me. Just like computers, every once in a while you need to do a reset. To turn off my Fenix 6 pro solar (likely similar on all models), 1…

All Replies

0 lindajm22 over 4 years ago

I find that it is not a quick process to sync music. It takes awhile and, especially at the begining, it can seem to have stopped. Let it sit there. It is recommended to keep it on a charger when syncing. Also, it will not sync if your battery is below 50%.

0 Former Member over 4 years ago in reply to lindajm22

Thanks for the response. My previous syncs went relatively quickly, but as you say it typically isn't a quick process. I tried today and let it sit plugged in for about 30 min and it was stuck on 0%. I'll try rebooting the watch again and fiddling with the connections. Maybe it just needs a rest!

0 lindajm22 over 4 years ago in reply to Former Member

If it did nothing in 30 minutes that's not right. Try uninstalling Amazon Music and reinstalling.

0 Guillaume over 4 years ago

I have the same problem for 1 week now, no synchronization (0% for a while).... very strange. Did you find a solution ? Thanks a lot

0 Guillaume over 4 years ago

I tested with deezer and exactly the samle problem (0% after 30 minutes).... seems to be a garmin problem and not amazon or deezer...

0 Andrew Van Til over 4 years ago

Same issue here.

0 Guillaume over 4 years ago

I just tested spotify and it is exactly the same problem... I tried to hard reset my watch and... same problem. Consequently, it is impossble for me to synchronize a playlist whether it's on spotify, deezer or amazon music....

0 Neil_Rosser over 4 years ago

I've had similar VERY SLOW sync times with Amazon Music - what I've (not a solution but a Band Aid) is to try and sync smaller sets of data, one at a time. One album, or a small-ish playlist. That has helped me a bit. Not optimal, but at least the syncs finish.

0 Guillaume over 4 years ago in reply to Neil_Rosser

Thanks for the suggestion ! I had the same idea and tested with a playlist with only 6 songs... but i had the same issue...

+1 MBA_OJ over 4 years ago

PROBLEM SOLVED!!! I had this issue and it was really bothering me. Just like computers, every once in a while you need to do a reset. To turn off my Fenix 6 pro solar (likely similar on all models), 1) hold down the light button until the menu shows up; 2) scroll to on/off if the cursor isn’t already highlighted; 3) press the select key; and finally 4) once powered off press the light button until the screen turns back on. Make sure your battery power is at least 50% before starting a sync. For reference, I am using Amazon music service.