My device is not able to complete the upgrade

Former Member over 4 years ago

Hello All,

Today morning my device started some update. Unfortunately it is not able to complete it and it hung at some level. It is not able to connect to Garmin Express. I tried hard restart with power/light and lap/back but it doesn't work. I contacted Support but they wants to send my watch to them to check. Anyone got this issue recently ? I'm adding picture here.

Regards, Krystian

0 Former Member over 4 years ago in reply to Former Member

Former Member

I am going to imagine the steps you took with the Garmin tool

step 1 connect the watch to usb
step 2 execute the Garmin tool
step 3 remove watch from usb
step 4 watch restarts, starts update and fails

please fill in the blanks from my imagination

now at which point did Garmin tell you to send in the watch (report)

was this 1 before using the Garmin tool
was this 2 after using the Garmin tool

need you to do following steps and report back as minute as possible

step 1 connect the watch to usb
step 2 execute the Garmin tool
step 3 check what happens with the watch (report)
step 4 wait a few minutes
step 5 check if the watch is reachable via computer (report)
step 6 when yes
delete GUPDATE.GCD file in GARMIN folder (report)
delete all files in REMOTESW folder (report)
step 7 when no
contact Garmin Support again to set up the exchange
step 8 disconnect the watch from usb
step 9 check what the watch is doing (report)

done

happy & safe sporting

0 Former Member over 4 years ago in reply to Former Member

Thanks for detailed instructions ... anyway:

step 5 check if the watch is reachable via computer (report) - unfortunately it is not reachable via computer so I'm not able to delete anything. Support is not able to do more, they requested me to send watch to them.