Updated to 11.10 Battery drain fast and Wifi Broken - WIFI Software reporting 655.35

Former Member over 4 years ago

Hi after update firmware my Fenix 6x Sappphire on 11.10 I have problem with battery drain fast too. But bigger problems it is, that wifi is broken (no searching wifi - nothing)

In system info is only information about wifi version 655.35. If I manaualy upload wifii driver GUP2196.GCD into "GARMIN\RemoteSW, update is triggered after unplug from PC, update is install but after reset:

still version wifi 655.35
wifi does nost work
and GUP2196.GCD is not deleted from folder "GARMIN\RemoteSW a it can be triggered again, again. Still exists in MENU update

Downgrade system on 10.10 is possible, but zero effect on problem with wifi.

It looks like same problem in https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-5-plus-series/154347/fenix-5-plus---wifi-broken---wifi-software-reporting-655-35 .

Top Replies

2572376 over 4 years ago in reply to 2572376 +7 suggested

Ok, update, I contacted Garmin support. They said to plug garmin into computer goto garmin directory and delete GarminDevice.XML, then turn off and on device. Support says this clears a corrupted update…
Former Member over 4 years ago in reply to Former Member +3 verified

My seller sent me new watch in 1 day. Garmin support did not answer me during 4 days.

All Replies

0 Dr Phil over 4 years ago

Try a hard reset - press and hold top left until power down.

If that doesn’t sort it out you might have to try a reset to factory settings.

Either way contact GARMIN Support perhaps also an email to the outdoors beta team.

FWIW, both the F6s in this house are fine so looks like something might have got corrupted during your update.

0 Former Member over 4 years ago in reply to Dr Phil

Thx for reply, but I tried:
1. hard reset
2. factory default
3. downgrade on 10.10
4. manual update wifi via add GUP2196.GCD into GARMIN\RemoteSW

no effect :-(

0 2572376 over 4 years ago

I have Fenix 6x sapphire. Installed 11.10 and immediately noticed battery drain. Tested again last nigt. full 100% charge, left on puck for 1 hour, then left watch on desk overnight, no wifi, no blutooth, no pulse ox, no apps running, 7 hours later battery now 70%, it lost 30% in 7 hours. Watch is now unusable for outdoors use. Garmin have to fix this fast.

+1 2572376 over 4 years ago in reply to 2572376

Ok, update, I contacted Garmin support. They said to plug garmin into computer goto garmin directory and delete GarminDevice.XML, then turn off and on device. Support says this clears a corrupted update. When you turn watch on again, the file is recreated. This has affected some Fenix 6 devices but not all. Says if this doesnt fix device then return it to Garmin for replacement.

The most sensible response I have had from a support person in a long time.

So watch charging to 100% again, then I will report back in 12 hours to see what the battery drain is now.

0 Former Member over 4 years ago in reply to 2572376

2572376

hi,

see you asking in other threads about wifi 65535

did you check the content of the garmindevice.xml file after you did the Garmin Support procedure

look for 2196
major and minor should contain the WiFi version

redo the Garmin Support suggestion

but in addition also delete every file in the REMOTESW folder as well

best bet is with Garmin Support and device exchange

happy & safe sporting

0 Former Member over 4 years ago in reply to Former Member

My record looks:

<UpdateFile>
<PartNumber>006-B2196-03</PartNumber>
<Version>
<Major>0</Major>
<Minor>00</Minor>
</Version>
<Path>Garmin/RemoteSW</Path>
<FileName>gup2196.gcd</FileName>
</UpdateFile>

If I changed on 2 and 60 , disconect device from pc, restart, nothing is changed...

0 Former Member over 4 years ago in reply to Former Member

Former Member

thank you for the feedback

so, WiFi unsolved for you

did you check with the adapted procedure ?

changing the garmindevice.xml is of no use ,because that file is new created every time you connect it to usb

check the file dates when connected to usb

Garmin Support is your best option to solve the WiFi problem (get a case number)

or try here to speed up the process via the few Garmin employees
or perhaps Garmin issues a special WiFi firmware file as workaround

happy & safe sporting

0 Former Member over 4 years ago in reply to Former Member

My seller sent me new watch in 1 day. Garmin support did not answer me during 4 days.

0 6256265 over 4 years ago

I had the same problem on FR 245 music. For me it fixed the problem to plug the device to a computer, delete the GarminDevice.XML, unplug the device and reboot it. This allowed for the WIFI update to install. Prior to this it tried to install but always failed.

0 Former Member over 4 years ago in reply to 6256265

Hi, I tried it and it did not help me...