Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Not receiving text notifications

1367689
over 4 years ago

I receive all notifications on my phone except for text messages. Just bought my fenix 6 pro a couple of weeks ago. All software is up to date and have unpaired, repaired, changed permissions to “always”. Anything else I can try or this a big garmin is working on fixing? 

  • 0 over 4 years ago

    It's not a bug, because lots of people are receiving texts on their watches. First, reboot your phone and hard reboot your watch (press the top left button for 30 seconds until the screen goes black, wait a minute, then restart).

    Then, go into Garmin Connect, Sounds & Alerts, Phone Notifications, and make sure that Show is set to All Notifications for both During and Activity and Not During an Activity. Go into Apps, Connect on your phone, and  make sure Notifications are set to Allowed and all Permissions are granted.

    Keep messing around with notifications on your phone, to make sure that everything is set to on. I have found that there are numerous notification settings that can prevent texts from appearing.

  • 0 over 4 years ago

    I should have asked first whether you're getting any other notifications on your watch. If you are, then it's an issue with notifications on your phone.

  • 0 over 4 years ago

    I get this as well that some of them don't show up on my watch even though it is setup correctly.  I get people that are on IOS but my brothers android does not come show up on my watch.  Weird but I think it has something to do with the beta firmware as I never had this issue before.

  • 0 over 3 years ago

    I’ve had the same problem and only just sorted it, if you have a Another Apple device that shares messages like an iPad you need to have the same notifications open on that device as well as your phone... you can thanks me later 

  • 0 over 3 years ago in reply to 8443008

    What do you mean the same notifications open on that device? I'm having the same problem. The only other Apple device I have is Apple Watch. Notifications on that mirror my phone. So frustrating, I get every other notification except text messages.

  • 0 over 3 years ago in reply to KimWellington

    GOT IT! It was one setting on my phone - under NOTIFICATION STYLE - Messages - under OPTIONS must have Show Previews to Always or When Unlocked

  • 0 over 3 years ago

    Really not sure why this isn’t working on my watch.  I have checked all the places that makes sense and double and triple verified notifications are all on in both Garmin Connect and on my IPhone 12 Pro. and still nothing.  When you say I’m receiving notifications other than text what items are talking about.  The only notification I’m getting is if someone calls my watch says someone is calling.  But other than that I can’t think of another phone notification that my Fenix 6 Pro gets.   Uhg why does this have to be so complicated.

    So places I’ve looked and adjusted setting on my phone

    1. Garmin Connect App both in main setting and in Device settings.

    2.  Phone Settings - in Messages, in Notifications, in the App setting for Garmin Connect App setting.  Notifications are all turned on and preview all set to Always.

    I have an iPad Pro but it’s not got a cellular connection and I don’t Evan have the Garmin connect app on it.  But I’ve looked in notifications and messages and not sure what to turn on there for the watch specifically but everything seems to be on there as well.

    any advice.

  • +1 over 3 years ago in reply to Lonewolf76
    Lonewolf76 said:
    I have checked all the places that makes sense and double and triple verified notifications are all on in both Garmin Connect and on my IPhone 12 Pro. and still nothing.

    Here is the response from Garmin in the Garmin Connect iOS forum

    Here is how to customize each app that is listed in the iPhone settings under apps. If the apps are not there they can not be customized. If you have iOS 12, the following steps will work: 

    1. From the iPhone select Settings

    2. Select Notifications

    3. Under NOTIFICATION STYLE select the app you want to turn on or off

    4. Under ALERTS choose one of the following options:

      • Notification Center checked: Garmin device will display notification for selected app
      • Notification Center unchecked: Garmin device will not display notification for selected app.  This will also result in notifications no longer appearing in the phone's notification center. 

    If you have iOS 13 the following steps for each app will need to be completed. 

    Please open the iPhone settings, (this is an example, so if you have WhatsApp, do the same steps under WhatsApp)

    • Hit the back arrow, go to notifications then MESSAGES
      • The middle notification center needs to be enabled and show previews needs to be set to ALWAYS
      • If you see temporary it must say Persistent
    Apple's focus on privacy, limits our ability to access notifications, so, without these settings enabled, your watch will not be able to display your iPhone notifications. For more info, you can view our support article My Garmin Device Is Not Receiving Smart Notifications from My Phone or contact Product Support. 
  • 0 over 3 years ago in reply to seilogramp

    That did it.  I had Notification Center unchecked.  I thought that was something else and only affected how alerts were displayed on the phone.  thanks,

  • 0 over 3 years ago

    This IS a bug. Harmon misinterpreted the specifications for text previews. Specifically, Garmin appears to enforce the setting which tells the phone not to present the text preview as part of the banner. 

    Apple clearly sees this as a ‘phone only’ setting (it still displays the text message on Apple Watches even if preview is set to off). 

    Garmin needs to fix this, and use the Apple Watch as a model for specification interpretation.