Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Impossible to add bank card to Garmin Pay

Former Member
Former Member over 4 years ago

I have owned a Garmin Fenix 6 pro since January. From the very first moment I used the Garmin Pay feature with my Revolut bank card. Recently my smartphone was no longer able to communicate with the watch and I had to reset and recreate the connection (this had already happened in the past). Now I should add my bank card again, so through the Garmin Connect app, I go to the Garmin Pay section and a message appears saying: "Your device does not support any card in this region".

The message is very clear but I don't understand how this is possible since I was using Garmin Pay until two days ago. Furthermore, since Revolut is supported and you can open a Revolut account basically everywhere in the world I think is useless to lock the opportunity to add a bank card based on location. I might live in a country without any bank supported by Garmin Pay but i still have the opportunity to own a Revolut account.

Anyone is facing the same issue? How we can solve it?

Thank you all for any suggestion!

  • 0 over 4 years ago

    I got round that by creating a Revolut virtual card in the app and added that. As I recall at the time I had the same error. Try that?

  • 0 over 4 years ago

    I had the same problem. I had to reinstall Garmin Connect and then it was working fine. 

  • 0 over 4 years ago in reply to skopek

    I had to do the same!

  • 0 over 4 years ago

    I just got off the phone with Garmin support. They had me remove the watch from GC, remove (forget) the watch from my phone and then re-add GC and pair with phone. 

  • 0 over 4 years ago in reply to skopek

    Thanks - uninstalling and re-installing Connect seemed to fix it

  • 0 over 4 years ago in reply to tomsm

    I have the same problem, and it clearly is a bug. So I do not understand why Garmin does not just fix it, instead of asking their users to do stupid sh*t like installing/reinstalling, scratching their right ear with their left hand, etc.? Just thinking...

  • Former Member
    0 Former Member over 4 years ago

    Thank you all for the help, indeed reinstalling or delete the data of the application from application settings (without reinstalling it) works.

  • Former Member
    0 Former Member over 4 years ago

    I'm in France, using unusual device (Meizu 16th) and not a lot of french Bank accept Garmin Pay (but I havethe great Max card), the error message made me think of a problem with my smartphone .... and fortunately not, removing data of the Connect application solved the issue. Et voilà!

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    Hello, how exactly did you remove your data from the Connect app? Removing your device or what does that mean? Thanks!

  • 0 over 4 years ago in reply to Former Member

    Each app installed on a phone has data associated with it, like preferences you customize etc and is stored in the phone storage somewhere. There is an option to clear that part of the storage so that in case there is a corruption or misconfiguration, next time you start the app, it can rebuild the data from scratch. In Android, if you go to settings, and find "Apps" you should be able to find connect in a list of installed apps. Within that, there is a storage section where you can "clear data" and "clear cache". This should not remove any of your Garmin connect activity data since that is stored on garmin cloud and will be downloaded again next time u launch the app. If this doesnt fix theproblem, you may have to remove the watch from within the connect app on the phone, "forget" the watch from bluetooth and perform the clear data steps before readding the watch. I had to do all of that to get it to work. HTH