I have been having an issue with duplicates (mostly the same for variables such as time, distance etc., with differences including listed average heart rates, calorie counts, primary benefit training effect category, and anaerobic benefit for this run) being recorded when I use the Garmin HRM-Tri with the fēnix 6. I deleted one of the duplicates through Garmin Connect when this issue occurred again today at the track after I set personal records. Now I have one version of my run on the watch, another on Garmin Connect, and the personal records I had accepted have disappeared entirely. There is no history of other personal records to look at either through Garmin. Despite having personal records for 10K and greater distances, everything 5K and below that has disappeared.
This is incredibly frustrating after signing up for a virtual 5K for charity. I would like to continue using the HRM-Tri for greater heart rate accuracy and the additional metrics it provides, but these software glitches are causing a lot of trouble. I want to have my personal bests for reference.
Is there anywhere to retrieve the records? I still have both versions of the run that Garmin recorded, with one on the fēnix 6 and one on Garmin Connect, and both of them have the same or very similar breakdowns for times and distances.
Please help.
