Bad display!! (Blue tones, contrast issues, blue backlight). Totally different watch face in Fenix 6s than 6x. Comparison

Former Member
Former Member

I’m so disappointed in Garmin. I bought the Fenix 6s sapphire watch and my display is ridiculously bad in comparison to Fenix 6x sapphire... I called Garmin in Poland and they say that I can’t get a new one or replace it, because both displays are considered fine (the same quality) by Garmin. For me it is such a lie, the screen is way less readable when you look at it form the side. A watch with proper display will be far more sharp than the “version” I got. The color black is actually blue and contrast is just way worse than the other watch. I have no words... you buy the same watch and get way worse display and can’t do anything about it. Not cool, I would be really careful with buying these watches!! (Personally I won’t do it anymore, because the lack of help and responsibility in exchanging the piece for a proper one, pretending that there is not a problem is not a brand I accept and not the consumer service I consider enough). Any help what can I do to get a watch with proper display? Someone successfully got help from Garmin with that issue? 

  • Former Member
    0 Former Member over 4 years ago

    Definitely this quality is not acceptable I would advise you to return your watch if you are not satisfied this issue exist from the beginning it is a shame for a device that costs so much money

    Definitely Garmin supposed to apologise and be shame this year.

  • Just send it back.
    You can have full refund or another blue one. Juste because you like blue.

    Really it is HUGE failure in QC. Especially for that price.
    You have made the right move to show that picture. There is a real KNOWN issue and the old stock is still waiting to be sold with those blue screen.
    This is the kind of display I use to have on the 5X and 5X Plus. Being the same resolution of that NEW 6S...
    It looks like OLD stock has been used there. Not fair.

    NOT.