Ridiculous Garmin Support

Hello,

I have two problems with my Fenix 6 Pro, the battery drops quickly without using it (hard reset) and HR when I walk shows 90-100+ bpm when I have less than 60. Also every day the HR gets stuck at 190+ bpm for an hour or something which doesn't stop even if I soft reset it. The local service in my country after examining my watch they just returned it to me, they admitted that the battery dropped quickly without usage and the HR problems might be software problems. They don't replace it and of course I can't return it. I really need someone from garmin to help with my problem because I'm willing to take it further to European consumer service.

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0 tess over 5 years ago

vaggos13 said:
The local service in my country

Was this a Garmin store or authorized dealer? I ask because your title is a little confusing because you later post you hope someone from Garmin can assist. Was the lack of support from Garmin or the vendor?

0 vaggos13 over 5 years ago in reply to tess

It is official authorized garmin support in my country. If I had contacted the vendor they would just send the device to them. They didn't find a problem so they asked me to try the device again and they don't care that I have to spend 2 hours driving to visit them. When I put on the watch instantly 95 bpm when I have less than 50 when resting. One guy from the service at first told me that the watch lost 8% battery without doing anything with the watch. The technician told me that there is no problem with the battery but it lost 8% just after charging it... Also I didn't know that they actually go for a run to test the watch, they have saved two activities.

0 vaggos13 over 5 years ago

Garmin official technician tested a walk and this is okay according to them. Also terrible gps

0 vaggos13 over 5 years ago

They didn't even tried to replace the watch. The official word on the phone was that the problems I have are caused by software. I wish I could get a refund I would happily return it because I have terrible experience with the support. I waited for months to find a solution by software updates but I can't have a watch I can't really use.

0 vaggos13 over 5 years ago

At this point I would like to find a solution how to get a refund and return the watch because several moths has passed since the purchase. I kept hoping that software updates will solve there problems but it didn't.

0 Aagar over 5 years ago

and what country is your support?

0 vaggos13 over 5 years ago in reply to Aagar

Digital Tracer Electronics S.A.

http://garmin.gr/ Greece

They don't even have a website with a secure connection !

0 phn55 over 5 years ago in reply to vaggos13

In EU you are covered by EU Consumer Protection rights. Even if the dealer says no, you need to file the report and your case will be reviewed. If for whatever reason - your purchased product does not meet it advertised characteristics - you are eligible for the replacement or refund (if the fix is not possible - even due software update).

Pretty sure that Garmin wants you to be happy - but if the contact with them is not working out for you - you may explore this route.

0 vaggos13 over 5 years ago in reply to phn55

Thank you, I have sent garmin an e-mail at [email protected] I hope I will receive a reply because there is no response.