Hi all, i'm looking to see if any other community members have had similar issues before I contact Garmin support.
I have a 3 month old Fenix 6X Pro, i have been using it successfully for the last few months marathon training. At some point during yesterdays run, the optical HR sensor and a number of other features stopped working. Note I was, and always do, use an external HR strap, I noticed because the alt was showing as zero incorrectly. Once my run had finished and not in an activity mode i noticed the following.
- No pulse OX reading
- No wrist HR reading
- No stress score (error message 'check fit'
- No body battery score
- No breath rate measure
- My run had no vertical measured, a hilly run showed 0m gain
- Current alt showing as 0
- Barro currently showing 0
- Calibrating the altimeter failed with an error
- Calibrating the barometer failed with an error
- Using the broadcast HR feature shows --
- No lights coming from the optical sensor on the back of the watch
Things i've checked and tried
- Reboot
- Battery saver is not on
- Wrist HR status = auto
- Charge fully and reboot
- Plugged into Garmin express and checked the software was up to date, it was. Currently running v9.00 (258033d) and i checked the sensor hub version is 5.07
- Factory reset 'Reset default settings'
- Factory reset 'Delete data and reset settings'
- Set up a new power mode and tried an activity with it
- I can still connect an external HR strap and that works
Does anyone have any other suggestions of what to try or any similar experiences? I had noticed lots of forum posts from about 9 months ago with wrist HR issues but that was with version 2.3 approximately.
Many thanks in advance for any suggestions.
