I got my fenix 6s pro last Tuesday and was able to get it charged and set up with no problems. This morning, almost a week after its initial full charge, I saw that the battery had 15 hours left and tried charging it. It would not charge. The Google machine told me first to let it charge for an hour even if it said it wasn't charging. After about 1.5 hours, I decided to try other suggestions. Next it said to try cleaning the charging heads on the watch and the cord with isopropyl alcohol and a cotton swab. That didn't help. It said I should try a soft restart by holding the light button until the watch turned off, then turn it back on. That didn't work. I was also suggested to try connecting to Garmin Express via my computer and update the software. The computer does not recognize the Garmin when it is plugged in. I think there is an issue with the watch. I tried using the same cable with my husband's Gamin Instinct and it worked fine for his watch. I was able to charge it and it immediately connected to the computer. Has anyone else had this problem and successfully fixed it?
Thank you!
