Frozen screen. Wont power down. Any suggestions?

My dads watch is frozen on the golf screen. It wont power down by holding the power button. Any suggestions from you all prior to going to support? He was starting a golf round and got stuck on this screen.

0 Dr Phil over 4 years ago

How long did he hold down the power button? Try holding down for longer.

Try connecting to power cable and connecting to Garmin Express.

0 ericbfit over 4 years ago in reply to Dr Phil

He said he held it down for 30 seconds. Will have him try garmin express and check back. He does not live by me so a little tougher.

0 ericbfit over 4 years ago in reply to ericbfit

Update. I was able to facetime my Dad and I guess he did not hold power long enough. Go figure. Thanks for the reply.

0 Dr Phil over 4 years ago in reply to ericbfit

Next thing is to find out why it froze.