6 Pro no longer connects via usb - solution possible?

My fenix 6 Pro no longer connects to a PC via usb. Tried multiple ports, different cables, 3 PCs. And crosschecked with other Garmin devices on the same systems (without issues). Is this fixeable or should I send in the device for a swap? I should clarify that it still charges over the usb cable.

0 GooseRider_ over 5 years ago

Mine has been a little hit and miss too. Had to clean the connector on my watch and on the cable?

0 Dr Phil over 5 years ago

Check the pins try a new cable

0 Former Member over 4 years ago

Same issue cleaned pins, tried three computers. I hear the USB connect and disconnect (windows sound) several times. Asked Garmin and they give the same lame answer "clean it". this is a $1K POS

Garmin get your act together and give real answers.

0 Dr Phil over 4 years ago in reply to Former Member

Dr Phil said:
try a new cable

0 Former Member over 4 years ago in reply to Dr Phil

I have 3 garmin cables same problem. It seems like it syncs then turns off and on randomly. No matter what computer or cable I use. Super frustrating.

0 crt_hun over 4 years ago

Because you already tried with different cables these are the options:

- Hard reboot (long press the Light button until it turns off)

- Full factory reset

- Garmin Support

0 jim_m_58 over 4 years ago in reply to crt_hun

Also, maybe reboot the PC.

0 tboooe over 4 years ago

Sorry for reviving an old thread but I am having the same problem. My 6 stopped connecting to my laptop. I've tried cleaning the pins and cables as well as multiple other laptops I have at home. I see that three of the four pins on my watch are no longer shiny so perhaps that has something to do with it? Like the OP, charging still works. Is this watch toast?

0 HoGeeOneKenobie over 4 years ago in reply to tboooe

I tried everything and after lengthy discussions Garmin replaced the unit under warranty. The new unit works perfectly since then so it was definitely a unit problem.

hope this helps,

Tim

0 tboooe over 4 years ago in reply to HoGeeOneKenobie

Thank you. Unfortunately my watch is about 4 months out of warranty. I wonder what it would cost for a repair, likely more than I want to spend.