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WIFI conncetion not working on Fenix 6 pro

Hi,

I own a Fenix 6 pro and just tried to update my Spotify song list.

Unfortunately I was not able to connect to my WIFI network (it says "connection failed" when trying to connect). I tried synching Spotify with different WIFI networks, even a hotspot on my phone but it did not connect to any of these.

However the connection did work at some earlier point in time (like some weeks ago where I last synched my Spotify lists) and it seems that a software update might cause my problem.

I tried the following solution:

Set up WIFI via Garmin Express on my phone and my PC
Restart the watch
Remove the network and try to set it up again
Trying to connect to the network via the watch menu and not Spotify

None of these worked. Has anyone experienced the same issue or has an idea how to solve it?

Kind regards,

Nico

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0 Conza over 5 years ago

My wifi was basically non-existent.

Changed my modem - and now it does fine, all the time :|

0 Garmin - Chris over 5 years ago

nico_132

I have sent you a Private Message to assist further.

0 Conza over 5 years ago in reply to Garmin - Chris

;o that was for Nico I hope?
Great assistance.
I was saying this was a major issue for me until a few weeks ago when I changed modems, and now no issues.

0 Former Member over 4 years ago in reply to Garmin - Chris

Hello Chris, I have the exact same issue. Can I also ask for your assistance? Thank you!

0 afelini over 4 years ago

Also my Wi-Fi connection does not work since update to 2.60 (upgrade to firmware 13.10 from 12.20 didn’t change the situation).

My watch reboot every time I try to activate Wi-Fi connection.

I’ve already sent a couple of email at assistance but the full reset proposed didn’t solve this issue.

0 kompressor over 4 years ago

Hello! Any updates on this? Can connect also.....

0 AkakyAkakievich over 4 years ago in reply to Garmin - Chris

Hi Chris, or any others who may have experienced this. Any luck solving this? My fenix 6X Pro suddenly can't connect to the same home WiFi network that both my older vivoactive 3 and FR245 can connect with. The 6X was working fine from May 2020 until about a week ago. I already tried a soft reset, no luck. It also thinks there are no WiFi networks around, unlike the other two devices. Already tried added a connection via the Garmin Connect mobile app and the Garmin app on Win 10. This only fails to work for the one problematic device

0 Utkarsh Gadewar over 4 years ago

Did anyone have a solution on this ?

My device worked great with the wifi for the past 6 months. It just suddenly stopped working with WiFi.

+1 Garmin - Chris over 4 years ago in reply to Utkarsh Gadewar

If your Fenix 6 Pro series watch stops working with Wi-Fi, which will prevent you from being able to download a Music playlist to your watch from the supported streaming services, please review this article:

- Adding, Removing, and Troubleshooting Wi-Fi Networks With a Compatible Garmin Outdoor Watch

Note: If you made any changes to your Wi-Fi modem, try changing them back. If you have a new Wi-Fi modem, review the article to make sure your new modem is still compatible for the settings and your watch.

If after troubleshooting has been done, you continue to have an issue, please reach out to your regional Garmin Outdoor Product Support so we can work with you further.

0 eezytiger over 4 years ago in reply to Garmin - Chris

I am not affected by this and never have been in over four years with three fenix watches and three different brands of router, but is there also a constraint on permitted channel numbers within the 2.4Ghz band? e.g. Channels 1-11 only. Maybe APAC is different. But if so, that article referenced should include this information.