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Huge problem with wrong heart rate values

How this can be fixed? I get high heart rate when I'm resting. When heart rate should be around 40-50 it raises to 100-150-200 for no reason. Then it drops after a while back to normal while trying to remove the watch from my wrist and/or power off/on. I really do not care if it heart rate is very accurate but not like this which makes it useless. For activities I always use heart rate strap. I have read about how to wear and clean the watch. Is it hardware problem? Should I ask for replacement?

Thanks

0 GooseRider_ over 4 years ago

Are you wearing the watch tight enough? Movement of the watch can be interpreted as high HR.

0 vaggos13 over 4 years ago in reply to GooseRider_

Yes and I have tried to over tighten the strap while I have the problem but it doesn't affect the high heart rate. I have tried to change hand. Also it happens when I'm still not moving my hands.

0 GooseRider_ over 4 years ago in reply to vaggos13

Sounds like your watch is faulty. I do not see that at all.

0 jarivee over 4 years ago

Which SW, 8.10? I have had this issue once after updating to 8.10. Heart rate was at 160-210 for two hours couple of days ago. After that it has worked fine. If this is happening all the time with your watch, you might have faulty hardware.

Also, if you have updated to 8.10, did you make soft reset?

0 vaggos13 over 4 years ago in reply to jarivee

Yes I have done soft reset many times. It happens randomly. It works fine for a few hours and then for no reason the heart raises to 100-200 bpm.

0 jarivee over 4 years ago in reply to vaggos13

vaggos13 said:
Yes I have done soft reset many times. It happens randomly. It works fine for a few hours and then for no reason the heart raises to 100-200 bpm.

I would install newest beta sw and if issue still happens, just send the watch to Garmin. Btw. here are other threads about similar issues and in those there are Garmin developers posting also. You could send private post to them? There are at least Garmin Nate and Garmin Chris.

0 jarivee over 4 years ago

For example this thread: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/218932/update---hr-and-body-battery?ReplySortBy=CreatedDate&ReplySortOrder=Descending

Your failing watch would be very good to find out the root cause of this issue as it reproduces.

0 Garmin-Nate over 4 years ago

vaggos13 I have replied to your private message. If anyone else is experiencing this issue then please install the latest beta update and test to see if this resolves the issue. If you are still seeing spikes in heart rate after the update then please contact me directly via private message.

I am going to lock this thread as the thread below is related to the same issue.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/218932/update---hr-and-body-battery?ReplySortBy=CreatedDate&ReplySortOrder=Descending