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Cracked Screen Repair - Any suggesting on getting a UK Repair

Former Member over 5 years ago

The Garmin support site (not very supportive) makes mention of an out of warranty replacement, but doesn't specifiy how this may be achieved.

I tried chatting with Craig on Service Support, but I gather 'Craig' is a bot as while he (it) was very sorry, He (it) couldn't help with advise on the out of warranty replacement, he (it) couldn't even help with a link to the customer complaint page.

While the Garmin Support appears appalling, I love the Fenix 6 watch, all I need is a replacement glass.

Any advise or suggestions from the community?

Top Replies

gaijin over 5 years ago +4 verified

Call Garmin Support and talk to a person. Ask how much a replacement watch would cost - they will not replace just the watch crystal.

HTH

All Replies

+1 gaijin over 5 years ago

Call Garmin Support and talk to a person. Ask how much a replacement watch would cost - they will not replace just the watch crystal.

HTH

0 Former Member over 5 years ago

Out of curiosity, how did you crack it? Can you send photos? Did you crack the glass and the screen? Was it a sapphire glass?

0 kaz911 over 5 years ago

In the UK and US you can use the Garmin Repair support form:

https://my.garmin.com/rma/en-US/repair/repairLanding

Then you can fill in that glass is cracked - and I do think they will get back to you with a quote to fix it.

Normally I think they charge up to 50% of SRP for an exchange. But if main watch is still in warranty it might be less. Garmin used to have a price list of out of warranty repairs - but I can't find it right now. For marine (boat) gear they are very reasonable.

Alternative Exe.co.uk repairs some Garmin Watch displays (starting at GBP 60,-) https://exe.co.uk/repairs-service/garmin-watch/

0 Former Member over 5 years ago in reply to Former Member

It's a pro, not sapphire, I knocked the screen against a door handle

0 Former Member over 5 years ago in reply to kaz911

Awesome, I've requested a quote frpm eXe. Many thanks for the suggestion.

0 tess over 5 years ago

but I gather 'Craig' is a bot

I know in the US if you call on the weekend you get a message saying when they'll be available again as the don't staff the phones on weekends/holidays. Craig may very likely have been a bot.

0 Former Member over 5 years ago in reply to Former Member

I’ve just cracked the screen on my 8wk old 6 Pro. Did you successfully get yours repaired??

0 Scott M. over 4 years ago

Noticed my watch had a couple cracks in the glass a couple days ago. No clue how it happened since I hadn't bumped into anything or done any activity that would cause it. I called Garmin support told them and they are replacing my watch under warranty. Couldn't be more impressed with how helpful Garmin support was.

0 Former Member over 4 years ago in reply to Former Member

hi Did you fix your screen. Did you get the quote from EXE. let me know how much it costed you

0 davidberunning over 4 years ago in reply to Former Member

I just did a fix for the screen. It was $160 and they send a whole new watch and you mail the broken one back