steps not updating

Just upgraded from Vivoactive 3 to Fenix 6 today. I put the latest updates on the Fenix and removed the Vivoactive from Garmin Connect. Everything is working good and updating except the step counting. For some reason it is stuck at 12,260. I keep going past this number of steps but it always reverts back to 12,260 when I sync to Garmin Connect. Floors climbed are updating correctly, along with everything else. It just seems like the steps is stuck. Any thoughts?

Top Replies

Wolfie over 5 years ago in reply to gaijin +1

Yes I do. In any case, everything seems to be working correctly this morning. Steps are updating correctly after being reset overnight

All Replies

0 C.sco over 5 years ago

You need to set your Fenix 6 to be the primary activity tracker in the Connect app

0 Wolfie over 5 years ago in reply to C.sco

I checked and confirmed that the Fenix 6 is the primary activity tracker

0 C.sco over 5 years ago

Try also deleting the VA3 if you haven't already - after that, reboot your phone and your watch and see if the issue persists.

It's almost for sure related to Connect still wanting to sync steps with the VA3, so hopefully the above steps resolve it

0 Wolfie over 5 years ago in reply to C.sco

Thanks for the assistance. I did everything you stated and even deleted the VA3 from my devices in the Garmin registration website. It's weird because everything else is updating correctly except steps.

0 C.sco over 5 years ago in reply to Wolfie

Strange indeed. I'm out of ideas, maybe someone else who's run into this can chime in.

Maybe a new day tomorrow will reset everything and get the steps tracking back in order.

0 Wolfie over 5 years ago in reply to C.sco

Thanks again. I'm loving the watch aside from this issue. Hopefully it will resolve overnight.

0 gaijin over 5 years ago

Do you have TrueUp turned ON in your fenix 6?

MENU > Physiological Metrics > TrueUp [Toggle On]

HTH

0 Wolfie over 5 years ago in reply to gaijin

Yes I do. In any case, everything seems to be working correctly this morning. Steps are updating correctly after being reset overnight

0 Former Member over 5 years ago

Same problem with my Fenix 5. Did a factory reset a couple of hours ago, steps are stuck at 14071 and keep getting to that number every time I sync

0 C.sco over 5 years ago in reply to Former Member

Same problem with my Fenix 5. Did a factory reset a couple of hours ago, steps are stuck at 14071 and keep getting to that number every time I sync

This is the Fenix 6 forum, you might have better luck getting help in the Fenix 5 forum. The person who posted this thread originally just waited until the next day and the issue resolved itself overnight - read the replies in this thread and try the suggestions mentioned above, if the problem doesn't resolve itself by tomorrow morning.