Garmin Pay setup fails

I had originally set up Garmin Pay on my iPhone. With some software update the old setup seems to have been deleted.

Since roughly two month, when I try to set up Garmin Pay on my Fenix 6 Pro Sapphire again, I always get an error message on Setup Fails and I can try again and again and again.

So far, I have not found any way to set up Garmin Pay again on my Fenix 6. Anyone has an idea how to fix? Reboot of phone or watch has not done any difference.

I have read on old posts that at some point it seemed to have been an issue with Garmin Connect software. However, I never read whether this was the real cause and I also never read, whether this was fixed at some point.

Has someone an idea how to fix this issue?

My setup: iPhone with iOS 13.3.1 and Garmin Connect 4.27. My Fenix 6 has firmware version 6.10.

Thanks.

Michael

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0 D45H over 5 years ago

Try disconnecting from WiFi and setting up whilst using the mobile network.

0 MichaelHurler over 5 years ago in reply to D45H

Thanks for the hint. Tried it. Including also rebooting the watch and the iPhone. Unfortunately, does not help. Same error message (translated to English): Setup failed. Try again to prepare the Fenix 6X Sapphire device for the use of Garmin Pay. with two options: Try again and Not Now. Try again and again and again does not improve anything. :-(

+1 D45H over 5 years ago in reply to MichaelHurler

Try this. Make sure you have synced all your data from watch to phone, Go into Garmin Connect app. Remove the watch from the app (More —> Garmin Devices —> Tap your Fenix 6 —> Three dots top right —> Remove device). Uninstall Garmin Connect app from phone. Install again and setup with your Fenix 6. On the watch you will need to go into Settings —> Phone —> Pair phone. This process should convince the device and Garmin Connect that you don’t have Garmin Pay setup already. And remember to do the setup over mobile network. Hope this helps.

0 MichaelHurler over 5 years ago in reply to D45H

Thanks D45H. This worked. In deed quite big efforts to have everything set up correctly again. Especially, if you have three Garmin GPS devices... ;-) But at least it works again.

0 Nando over 5 years ago in reply to D45H

What does it matter if its done over a mobile network? Why is this process so difficult for a watch that costs $700....