Fenix 6 pro blank screen

Former Member over 5 years ago

Bought my Fenix 6 pro about 6 months ago and the screen is completely blank. When I plug into a power source it says I have 100% battery life. When I disconnect a blue triangle appears for about 5 seconds then the screen goes blank again. $1000 watch shouldn't do this. Any suggestions?

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Former Member over 5 years ago +1

I did follow the suggestions and Garmin Support was exceptional.

All Replies

0 tapuzzo over 5 years ago

Contact Garmin support, they are very responsive for issues like this and will probably replace your watch.

0 Dr Phil over 5 years ago

You're going to lose all your settings but try a full reset:

Power on.
As soon as you see the blue triangle press and hold top and bottom right buttons.
Release top right on first beep.
Release bottom right on second beep.

0 Former Member over 5 years ago

I did follow the suggestions and Garmin Support was exceptional.

0 Former Member over 5 years ago

Same problem after 1 month, but no blue triangle after pressing the light button.

What now?

0 Former Member over 5 years ago in reply to Former Member

I took the suggestion to call Garmin support. They were great. They replaced the entire watch.