Garmin fēnix 6 freeze while connect to a phone or PC

Hello!

I have my new Garmin Fenix 6 Pro Sapphire just for 2 weeks and after updating through Garmin Connect watch freezes on pairing with a phone or connect to PC.

I reloaded it holding POWER button about 10 times... each time the watches loaded normally and when pairing with the phone, they again froze.

I reset all settings, but the same freeze on connection to PC or Mobile phone. I cannot do anything...

However, they freeze anytime when: trying to pair with a phone, trying to turn off the clock, trying to connect the watch to a computer via cable, trying to reboot via watch menu.

What to do in this situation? Please help.

0 Dr Phil over 5 years ago

Contact Garmin Support.

0 Marbuel over 5 years ago in reply to Dr Phil

Yes... this is strange. Get new watch.

0 Ospon over 5 years ago

Hi! I don't know what exactly helped me, but I'll describe 4 things which I did.

1. I left turned offed watches for a few days at home (was waiting for a response from Garmin support).

2. Before when I was connecting watches to PC they feeze. I tried to connect watch with different cable from other Garmin watches (my gf Garmin 5S) watches didn't freeze and connected to PC normally. I updated software and tried to connect with mobile but watches freeze again.

3. I connected to PC again and open through explorer Garmin watch folder and delete files inside RemoteSW folder as it is described at official Garmin support page here:

https://support.garmin.com/en-IE/?faq=Nrl6x7BFy707czbmoPGNs5

4. Also, clear Bluetooth cache on my mobile phone as it is described in video:

https://www.youtube.com/watch?v=iCKuXDj1wJs

my phone is OnePlus 5, I found on the official forum solution how to clear cache better on my phone:

https://forums.oneplus.com/threads/bluetooth-connection-with-garmin-fenix-3.869814/

And after all these steps watches normally paired with a phone and as 2 weeks everything is ok.

But I think the main step that helped me is somehow connect to PC and delete files inside RemoteSW folder.

If it help you please write a comment below to know if this solution works for other users Garmin watches.

Thanks!

0 Dr Phil over 5 years ago in reply to Ospon

Ospon said:
delete RemoteSW folder

Garmin say to remove the files from the folder. Nothing about deleting the folder entirely.

0 Ospon over 5 years ago in reply to Dr Phil

Yeap, u right! Thanks =)