Fenix 6X Sapphire - Backlight always slightly on

I just got my Fenix 6X Sapphire yesterday, and my problem is that the backlight is never 100% turned off, so when in a very dark room, e.g. bedroom at night time the watch is "glowing".

I have tried to reset it, I have the settings to only activate the backlight when pressing buttons.

Anyone having any ideas about how to solve it? It sounds pretty much like the problem described here: https://www.reddit.com/r/GarminFenix/comments/bhmu8v/fenix_5x_backlight_always_slightly_on/

I have attached a photo in a very dark room where the "glow" can be seen.

Top Replies

C.sco over 5 years ago +1

This issue seems to come up every once in a while, even dating back to the Fenix 5.

Personally, I'd love it if our watches had the ability to have an "always on" backlight at 0.5% or so, but for some reason…

All Replies

0 sis651 over 5 years ago

My Fenix 6X Pro has the same issue. I like it that way. However, you can contact Garmin support and I'm sure they'll change it.

0 Dr Phil over 5 years ago

Or is that just residual light from the display?

0 MartinGunnang over 5 years ago in reply to Dr Phil

I really don't think so, it's hard to take a good photo but the entire watchface is lit quite homogeneous.

So I assume that I have to contact Garmin

0 sis651 over 5 years ago in reply to Dr Phil

It's like there is some leak on the motherboard or some transistors and that lights the the display with a very dimm backlight, like %1 or = %0.5 of the setting. It can't be seen on light, however, when in dark the display is definitely lit.

0 C.sco over 5 years ago

This issue seems to come up every once in a while, even dating back to the Fenix 5.

Personally, I'd love it if our watches had the ability to have an "always on" backlight at 0.5% or so, but for some reason we've never had that option. So I think I'd actually be thrilled if my watch had this defect (although, it might be nice to have the option to disable it).

At any rate, whether you like the defect or not, it's still a defect. So if you like it, keep it. If you don't like it, send it for warranty exchange.

0 ekutter-dnu over 5 years ago in reply to C.sco

I wonder how much this impacts battery life.