the vibration sounds quite loud and as if it was brok

Former Member over 5 years ago

Well, since today I have noticed that when the clock vibrates it sounds like broken. As with interference. to cascade. I had to disable the vibration. These things cannot happen in a high-end watch. garmin helpaaaaa.

0 Former Member over 5 years ago

Garmin doesn't monitor these forums officially. You can open a ticket wtih Garmin's customer support to get an exchange for up to 1 year from date of purchase. This is an issue several people have had, I myself have one that I'm exchanging and friend also had one he had to exchange for this reason. There seems to be a scattering of watches with some flaw in how the vibration motor is attached that seems to cover a fairly wide global spread in terms of retailers that provided it and various countries.

While there is no official garmin statement, the nice lady at customer support at Garmin seemed familiar with the issue.

0 eres72 over 5 years ago

sounds like this?

https://www.youtube.com/watch?v=1wOhcCGe2jo

then replace it

0 Former Member over 5 years ago in reply to eres72

If so it sounds. It seems to be a clock problem. although I distrust because everything has started today with an update. but of course the motor when vibrating is heard a lot and as a point of breakdown. I will contact garmin customer service. I will inform. Thank you

0 AndreiDracul over 5 years ago in reply to eres72

Mine did this too after 3 weeks of ownership. Get it replaced from the store I purchased

0 Christoph_V over 5 years ago

It comes from the buttons

0 Former Member over 5 years ago in reply to Christoph_V

Seems unlikely? Without opening the case it's impossible to rule it out or in 100% but thr buttons have rubber gaskets for water sealing that should prevent any vibration, especially to the extent that mine is. They would literally have to feel loose to the touch I would suspect.

. I've set it vibrating and pressed every button pressed every button from different angles and it had no impact to the sound.

What does change it for me is the angle at which I hold it which to me makes me think the motor is loose and depending on gravity it varies. Or the motors themselves are defective and the spinner inside the housing is loose.

I can say, after the year replacement period is up if the replacement(s) do it again then I'm taking the thing apart. Until then I'll get Garmin to replace it as often as necessary.

Driving 90 miles this morning to the nearest REI to swap it because Garmin doesn't have any in stock and no ETA on when they will.

0 bluefish over 5 years ago in reply to Former Member

Wich model ?

0 Former Member over 5 years ago in reply to bluefish

6x sapphire. Serial # starts with 3303 although it doesn't seem to be a specific batch. Friends that did this a couple of weeks ago was in the 2xxx serial number.