What is going on with your sales team?!

Garmin!

I want to buy your Fenix 6. I want to buy it FROM YOU.

Your site has said "1-3 days until available" for about 5 days now. I called support, and apparently you have the watches in stock but haven't updated the site.

After having talked to two different techs... If I'm understanding what I'm hearing correctly, there's a SINGLE PERSON who is capable of turning on the "add to cart" function.

Look, your phone guys are nice, cordial, and helpful and informative. It isn't their fault. But if the best they can offer me is "I'll email the person again," there's some real bottleneck issues going on at Garmin HQ.

What if he/she goes on vacation? Do you just not sell products when they come into stock? What does your bottom line look like that there is no priority to sell product?

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0 Tommylee84 over 5 years ago

They didn't offer to place the order for you over the phone? I bought my F5plus that way.

0 jetguat over 5 years ago

Garmin doesnt read this forum. Its a user forum. If you need Garmin personnel, you'll need to email them directly or telephone them. Unfortunately, there are not customer service people cruising these forums answer questions.

0 MBLong2 over 5 years ago in reply to jetguat

That's disappointing, since they run the forum and used to engage with the forum regularly. Plus I was just on the phone with them.

0 MBLong2 over 5 years ago in reply to Tommylee84

They do, but you can't use health benefits and discounts that way.

0 lindajm22 over 5 years ago in reply to jetguat

Not exactly true, they do read the forums and they do comment, and they also contact individuals privately to help.

0 MBLong2 over 5 years ago

An update for anyone else curious. I've been informed they are on a truck and haven't yet been scanned into the system, so to expect availability some time within the next 24 hours.

The issue is that the site has read "1-3 business days" since last Wednesday, and I was told "24 hours" about 25 hours ago, so I'm not sure if there will actually be an update in the next 24 hours or not.

0 Striff... over 5 years ago

You think that's bad. In Australia (I'm not sure which Garmin you are talking about) I had a 6X Pro Solar on order probably 5+ weeks ago now.

When ordered said it said 2-3 week wait.

Two weeks later, it changed to 5-8 week wake.

Spoke to support and said maybe in Mid to late October, so cancelled my order.

Then about 2 weeks ago it changed to 3-5 week wait.

Last week it changed to 5-8 week wait!....

I sent them a message via Facebook and asked what was happening, was told to contact their support on supplied number.

When I got through to support, they told me they only know as much as what is on their website, I questioned how on earth do Garmin Australia support do not know anything more than what is posted on their website...

I checked a reliable supplier and they seem to think around December they will get stock!....

The irony of it all, is Garmin Australia is spamming Facebook with advertisement regarding the Fenix 6 series is here... Well it seems not all of the 6 series.

0 Dr Phil over 5 years ago in reply to lindajm22

They do on occasion. The best thing to do is to contact support directly though. This is essentially a peer-to-peer forum provided by Garmin for users. I don't believe it was ever intended to support the normal support channels.

0 overtaQuatix over 5 years ago in reply to jetguat

That's my experience too.

0 overtaQuatix over 5 years ago in reply to lindajm22

That's not my experience. In fact, I have seen posts from Moderators to the effect that if you need a response that you must contact support. Any reading is very superficial.