Missing steps

Had my Fenix 6x for a week and love it. However, in that time it has twice dumped my steps half way through the day. I noticed the last time it was right after I started a new walking activity. Very disappointing. Is there a fix for this? Or at least a way to manual add missing steps back to the days tally.

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Former Member over 4 years ago +1 verified

Unfortunately I’ve had the same happen on my Fenix 3. Had done my 10,000 steps then started a walking activity and my first 10,000 steps disappeared.

Did you find an answer? I restarted the watch…

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0 Former Member over 4 years ago

Unfortunately I’ve had the same happen on my Fenix 3. Had done my 10,000 steps then started a walking activity and my first 10,000 steps disappeared.

Did you find an answer? I restarted the watch, phone, app... connected to PC... nothing worked

0 Former Member over 4 years ago in reply to Former Member

all my steps before about 8pm disappeared

0 6498038 over 4 years ago in reply to Former Member

Hi,

To be honest I gave up. That said looking back at my steps for the last couple weeks they all seem to be there. I will start a walk activity today and see what happens to my steps. I suspect that there may have been an update to fix the issue.