Just received a brand new, factory sealed, Fenix 6 Pro Titanium Sapphire from an online retailer and upon opening the box, there is a small edge chip on the bezel.
As the box is factory sealed, there is no doubt the watch was sent out like this. Furthermore, the finish on the rest of the bezel (the brushed finish) is below the standard of the previous F5+ Ti Sapphire I owned.
Option 1) Garmin have very poor quality control and this watch was packaged and sent out from the factory with a 'ding' in the bezel.
Option 2) Garmin are taking watches back, from people who buy them and return them, checking them over and sending them back out with a seal, representing them as 'new'.
Either way, it is very poor for a £800.00 watch to be received with damage when it is still factory sealed.
I'm leaning more and more toward the DC Rainmaker feeling that software bugs and poor quality control are more damaging to Garmin than any competitor. Although my Vivomove HR and Vivosport have been great, the premium end of the Garmin line has left a lot to be desired in terms of quality, customer support and reliability.
