Just opened a brand new 6S pro and side button with associated spring fell out. Good quality of the product.
I bought the Fenix 6x Sapphire watch yesterday, came home, and while doing the first settings, the left down button just popped out. I could hardly found the butten and the spring. I am taking the watch back to the store. what does Garmin do in cases like that?
I don't think the button is something you can replace without disassembling the watch housing. There's a retention mechanism (which was broken in the example in this thread), and presumably also a gasket, which would prevent you from removing or inserting the button without damaging the mechanism. Disassembling these watches ourselves is generally a bad idea, since it will likely lead to failure of the seals/gaskets if you don't do it right. You have to replace the gaskets with new ones to be sure, and I don't think Garmin sells the gaskets. It's probably a better idea to fork over the $100-$150 that to try to perform the watch surgery yourself.
Make sense to do that with a expensive watch , but not with the fenix 6 , in 2 years will be obsolete , will louse more than 50% of value !
I think an average Joe with the right tools can fix that if have the button and the spring, maybe can scrap olders 3-5 series for the parts ! I spoke for myself , I will use the money to get a new one instead of repair a obsolete electronic devices .
This is the Fenix 6 forum, fenix 5 forum is here: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-5-plus-series