Custom golf club list and virtual caddie not working

Hi Garmin team! After a software update over a month ago, I have had issues with my custom club list and virtual caddie working correctly. Just shows the default bag and the ! for the caddie. It used to work. Any advice?

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Garmin-Laurie 15 days ago in reply to LBarter +1 verified

Update August 29, 2025:

Our engineers have indicated this concern should now be resolved. This was a fix on the backend with the Golf app. You will need to sync a new file for this. So upload a scorecard…
Garmin-Cody 2 months ago +1 verified

Hello,

I have sent you a direct message requesting a confirmation from you on a few pieces of information I need, and upon receiving your reply I can help offer some additional information on the concern…
digitalash2 17 days ago in reply to jwh1664 +2

Any luck? I’m having the same problem. Thanks.
6248544 1 month ago in reply to Garmin-Cody +1

Any resolution on this? I’ve had the same problem on 2 of my last 4 rounds. Very frustrating!

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+1 Garmin-Cody 2 months ago

Hello,

I have sent you a direct message requesting a confirmation from you on a few pieces of information I need, and upon receiving your reply I can help offer some additional information on the concern you mentioned on this post.

Please keep an eye out for the message icon in the upper right section of the forums site for my request.

Thank you,

Cody - Garmin Golf Forum Administrator

0 6248544 1 month ago in reply to Garmin-Cody

Any resolution on this? I’ve had the same problem on 2 of my last 4 rounds. Very frustrating!

0 seannicol 1 month ago in reply to 6248544

Hi. Only played 1 round since I fixed this. Playing again in 2 days so hopefully the issue doesn't pop up again. I noticed that from the Garmin golf app, if I tried to sync my phone (the circle with the 2 arrows) it wouldn't spin or sync.

Deleted the Garmin golf app from my phone, reinstalled it, logged in, synced with my watch, and then it worked

0 5390454 1 month ago in reply to seannicol

I am having the same problem. When you deleted the Garmin Golf App and reinstalled it, did it remember all your previous rounds, stats, profile, etc?

0 jwh1664 22 days ago in reply to 5390454

I’ve just encountered the same issue as OP, virtual caddy not working, just showing “!” and ‘ask caddy’ returns an error. I deleted and reinstalled the Garmin golf app (all previous data restored as I assume it’s stored in Garmin’s Connect servers, not locally).

Will have to wait for the next round to see if it worked.

0 digitalash2 17 days ago in reply to jwh1664

Any luck? I’m having the same problem. Thanks.

0 LBarter 17 days ago in reply to digitalash2

I am having the same issue.

0 LBarter 17 days ago in reply to Garmin-Cody

I am having the same issue neither custom golf club or virtual caddy is working

+1 Garmin-Laurie 15 days ago in reply to LBarter

Update August 29, 2025:

Our engineers have indicated this concern should now be resolved. This was a fix on the backend with the Golf app. You will need to sync a new file for this. So upload a scorecard with shot data, or edit any clubs in your My Bag in the Garmin Golf app.

Please feel free to test this again, and let us know if this continues to be a concern.

Wrong clubs being displayed is a concern that is still being investigated.

0 Kdniuk 12 days ago in reply to Garmin-Laurie

Still not working for me. I've done all of the above