15.77 Wrong watch face gets deleted in Connect IQ

I have FaceIT installed - and when I delete an IQ watch face in CONNECT iQ, the wrong watchface gets deleted on the watch and the watch displays an IQ error icon. In ConnectIQ the watchface is still installed but gives an « error try again » message when you try to modify the settings. The app and watch have to be restarted and the ciq watchface has to be reinstalled.

Top Replies

Garmin-Laurie 8 months ago in reply to Zahariasz +4 verified

Updated April 3, 2024:

Our engineering team is working on resolving the issue as soon as possible.
Garmin-Laurie 5 months ago in reply to 9435138 +0 verified

Update June 12, 2024:

Our engineers have indicated this issue should now be resolved with the latest official Public Software update version 17.23.
J4ck 10 months ago +4

It is frustrating when your watchface is deleted and you have to set everything up from scratch.
bluefish 7 months ago in reply to Mick3434 +3 suggested

Mick3434 said:
Beyond ridiculous to delete old watch faces and lose ones you want to keep.

Solution:

switch to a build in watchface. Then delete your desired IQ watchface in Connect IQ. Everything should…

All Replies

0 sendme 10 months ago

+1 me to, on my iphone, using the ”Connectiq” app it deletes the wrong watch face.

I am also on the beta version on my Epix gen 2.

The windows desktop “Garmin Express” works fine and I have been using this for now.

0 Zahariasz 10 months ago

+1 Epix pro gen2 51

0 socorsu 10 months ago

Garmin - Chris last feedback

"FYI for those tracking the issue on their end, the issue has since been replicated using both the Android and iOS Connect Mobile APP."

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https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-ios/355067/bug-ios-app-version-2-25-uninstalls-wrong-watch-face/1716616#1716616

0 7343684 10 months ago

Just fyi you can avoid this problem for now by deleting the watch face while it’s selected and active on your screen. Yea it’s annoying especially if you paid for one but that works short term.

0 trackerman 9 months ago

Enduro 2 with 15.11 and later, possibly before. Yes, having the face selected before deleting seems to be OK. I'm afraid to delete any faces now because it takes way too long to reconfigure the one that was deleted by CIQ.

Now, a suggestion - let us save the face settings so a reinstall of the the face would be easy if the settings, including license, could be restored.

0 J4ck 9 months ago in reply to trackerman

Right, that would be something good.

0 Zahariasz 9 months ago

Wydaje się, że problem stwarza Connect IQ. Na wersji oprogramowania 16.13 nadal jest ten sam problem z tarczami zegarka. Odinstalowuje się inna tarcza a nie ta którą chcę usunąć. Jest to bardzo frustrujące. Odechciewa się instalować jakiekolwiek inne tarcze.

+1 Garmin-Laurie 8 months ago in reply to Zahariasz

Updated April 3, 2024:

Our engineering team is working on resolving the issue as soon as possible.

0 Zahariasz 8 months ago in reply to Garmin-Laurie

Witam. Nadal doświadczam tego problemu pomimo najnowszej aktualizacji softu w wersji Beta. W jaki sposób mogę pomóc?

0 Garmin-Laurie 8 months ago in reply to Zahariasz

Zahariasz said:
Witam. Nadal doświadczam tego problemu pomimo najnowszej aktualizacji softu w wersji Beta. W jaki sposób mogę pomóc?

I am sorry to hear you are also experiencing this concern. I have reported this to our engineers. So once there is a solution for this issue, you will be contacted via email.