Watch faces go to sleep too quickly / buggy after 13.22

@3936018

Your issue is not the same as what this thread is regarding. Your watch will need to be warranty exchanged through Outdoor Product Support. This thread is regarding the timeout is now 10-seconds and ignores the Display being set to 15-seconds. At the moment, engineering considers the changes made with v13.22 as Per Design.

We are no talking about sleep mode. The watch can operate in normal "high power" mode or Always On mode (AOD). In AOD mode the watch face switches to a low power screen and the screen always stays on.  But this shouldn’t be happening in the non-AOD regular mode; after the set timeout the display should simply turn off. It isn’t - with a 15 second timeout - the screen goes into AOD mode after 12 seconds before shutting off at the set 15. Supposedly this is to prevent burn in but that doesn’t make much sense - the watch isn’t in AOD mode and I fail to see how putting the watch into AOD for a brief 3 seconds before shutting off prevents burn in. And if this was truly the case this would also be happening for the built-in native Garmin watch faces, but it’s only happening for the CIQ watchfaces - since the 13.22 update. More annoying is that sometimes the AOD watchface is being displayed on subsequent screen taps - but not consistently. 

Thanks for reporting it!  Disagree, cannot be by design.  I'll give $100 to anyone that can read the time in between me tapping my finger on the screen and it going blank...ridiculous.  I mean it is laughable.  Also, I've had this watch for a while and it was not like this before...so there was an update that caused this.

I think what the issue might be is that normally I turn my wrist up-ward and the time automatically shows...and then when I turn my wrist down it turns off.  That is fine...and I like that - No user input required!  I'd prefer to be walking my dog, turn my wrist up to look at the time (should take no longer than "1-1 thousand"). But lately, I've been walking my dog and I turn my wrist up and the watch face doesn't appear.  Then I have to stop, change hands so the dog doesn't run off to never-never land, and then tap the screen, to which I encounter the odd rapid flash of the clock face and disappear.  Then hitting the face 3 or 4 times and then finally it says on there for a while.  Then I turn my hand down and it goes back to blank. 

Maybe the dev guys can respond to that ^ above??

Thanks for clarifying that there are two different issues in this thread. Would you say it’s a hardware issue if it only happens a couple of times a day? Mine is very random but most of the time it’s fine 

The behavior has always been incredibly random since day-1 when the Epix 2 was first released. The issue will normally only temporarily resolve after the watch has been powered off or soft reset. It will then go a period of time without the issue happening again but no pattern when the behavior happens again. It is annoying to put it lightly and is not normal behavior what-so-ever when compared to a normal properly functioning Epix 2.

Of the watches I have personally warranty replaced in the USA, 97% of the replacements did not have the same behavior but there were 2-3 where even the replacement had the same behavior and then that watch was exchanged too.

Here is the original thread for the issue:

- Glitchy Gesture Activation

Thanks

Sorry for the confusion & conflation against this current thread.  I appreciate the link and explanation.  I'll keep an eye on it as it only happens when walking outside for a while.  If it continues, will reach out to product support.  Thanks!

Garmin - Chris I believe there is another issue you are not aware of which is likely what both  GrahamMaharg and 3936018 are experiencing. Here is a video I recorded earlier demonstrating this using a custom watch face I created to re-produce the issue:

You will notice I wake the watch by tapping on it, and it goes into high power mode briefly before going into low power mode again almost immediately. This is not the glitchy gesture activation you mention and replacing the watch will do nothing for this. The problem does not occur with a gesture, it only occurs when you tap the screen to wake the watch up and I can re-produce with any CIQ watch face which supports AOD on multiple devices. This does not affect stock watch faces, only CIQ watch faces.

I have reported this providing source code and instructions on exactly how to re-produce and this has now been replicated by others. If you DM me I can send you the details.

So, in this thread we 3 issues being discussed now.

1. The original issue whereby the watch goes into low power mode after 10 seconds, before the display timeout if this is set higher when the display dims and is by design. If it changed with 13.22 then incorrect behaviour was fixed.
2. The glitchy gesture activation shown in the video in your linked thread which seems to be bad hardware.
3. The watch waking and going into high power mode when the screen is tapped, but then almost immediately going into low power mode again before the 10 second timeout. This is a separate defect which I have reported.

And 4.  CIQ watch faces “wrist gestures” do not follow the setting in the watch. I have wrist gesture turned off yet all CIQ watch faces ignore this and go to some sort of full power mode instead of staying in low power / AOD mode.