Epix Pro Corrupt Map

I've had this happen twice, and each time only a restart fixed it. In all screens where a map is shown (outdoor workout, weather widget with RADAR, sunrise/sunset widget screen that shows sun arc) the map gets corrupted. Anyone else seen this?

Top Replies

Garmin - Chris over 2 years ago +2 verified

Updated November 7th, 2023:

Our engineering team continues to work on resolving the issue as soon as possible.

Workaround: (Might only temporarily resolve the issue until fully resolved with a new software…
greenido over 2 years ago in reply to Garmin - Chris +1

I also got this view of corrupted maps in all the activities I'm doing (bike, run, hike)
AlexLoncaric over 2 years ago +1

Same thing happened to me. Resarted epix pro 51mm and it is working again

All Replies

0 Garmin - Chris over 2 years ago in reply to AlexLoncaric

AlexLoncaric Thank you for your post. After you restarted your watch when your map image corrupted, has it ever happened again forcing you to restart a 2nd time or 3rd time etc? Thank you!

0 Paulao over 2 years ago

Same thing for me with my 51 mm.
Restarted the watch so far it hasn't done it again.

0 Garmin - Chris over 2 years ago in reply to Paulao

Paulao

Thank you. If you experience map corruption again, please highlight my name and send me a Private Message. Thanks again!

0 jarivee over 1 year ago

I have the same issue and rebooting watch helped.

0 RandyPenn1 over 1 year ago

After having this issue daily the whole time I've had the watch, I disabled ski maps and the issue hasn't occurred in over a week.

0 Gerd_NL over 1 year ago in reply to RandyPenn1

I had a similar issue with Golf maps. My Epix Pro has shown on all holes the same green layout, displayed distance ok, but also no fairways. A restart solved the problem. I will keep an eye on this ...

0 Darmok over 1 year ago

I too am having this issue. If I haven't used the map or navigation app in a few hours, I must restart the watch (Epix Pro 51) to restore map function. Very inconvenient because when I need the map it is often not a good time to delay for a restart. Hopefully Garmin will address this in the next update.

0 Dunworth over 1 year ago

Yep. Twice in two days. Garmin Epix Pro Sapphire 47mm. Frustrating...

0 marc_coen over 1 year ago

Same issue with my Epix Gen 2 saphire. replied so I can follow this topic. Soft reset indeed is a good workaround

0 akiakic over 1 year ago in reply to Garmin - Chris

I just did 3rd reboot. It always works after the reboot and it’s ok for a week or so and then it gets corrupted again.