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epix 2 keep asking to reset to default settings

9082158 over 2 years ago

Following an updates of maps with Garmin express.

I restarted the watch, and it now ask for applying default settings,

whatever I choose YES or NO, it restarts again and ask the same question indefinitely.

I have no way to enter any menu, the watch simply does not start

Top Replies

Etupes25 over 2 years ago in reply to 9082158 +1

It should reboot normally after the factory reset process within a few minutes. It happened to me that it got stuck with the EPIX logo half way drawn.

If it doesn't work, connect the power and try again…
Dr Phil over 2 years ago in reply to Etupes25 +1

Little correction here. You need only hold top and bottom right while powering on. Then release top right at first beep, bottom right at second beep.
9082158 over 2 years ago in reply to Dr Phil +1

Thanks to all.
after more than 2hours with epix logo, it started again normally.

i now have another problème with the Barack button which seems to be blocked in push state.

nevertheless at least…

All Replies

0 Seccie over 2 years ago

Unfortunately, I'm also joining the club.
Same issue as described in the video.
Contacted Garmin Product Support via chat, and after they suggested to hard reset my Epix.
It completely froze and none of the buttons were working anymore.
I've sent my Epix in via UPS on Monday, and I'm currently awaiting updates on my support case.

Oddly, enough, I can see the package has been delivered but the support tool states that it has not been received.

0 5400559 over 2 years ago in reply to Seccie

Don’t worry, you can get a new one.

0 9823591 over 2 years ago

This happened to me twice within a day or two of software updates (watch started "buzzing"--similar to a "move alert"--and then the "back" and "menu" buttons stopped responding (light would work, but long-pressing that button wouldn't take me to the controls menu; then it got stuck in the endless reset loop). First time it happened and I was unable to resolve the issue following the steps suggested by Garmin, they offered to send a replacement. Then it happened again with the replacement within 2 months of wearing it. I'm about to give up on Garmin, but I really like the Epix so I'm going to give it another try (they're sending me a second replacement).

0 Thiago over 2 years ago

Im encountering the same problem in my fenix 7. Tried soaking the watch in like warm water to check whether it was a stuck back button and now did the unprompted reset. I’m stuck with the fenix 7 logo on my watch face.

think it might really be a button problem, but my watch is 7 months old. Currently out of the country but will call garmin support once I’m back in a week.

0 renton82 over 2 years ago in reply to Thiago

Happened the same thing with my Epix 2 days ago. I have swapped to a new one because i was still in return window.

0 1604758 over 2 years ago

I have exactly the same problem. Somebody fix it?

0 Thiago over 2 years ago in reply to 1604758

I called the outdoor support on Tuesday and they exchanged my fenix 7. A new one is arriving today

super fast and painless.

0 9823591 over 2 years ago in reply to 9823591

No luck with replacement #3...the Menu/Up button stopped working not even 3 weeks after receiving the replacement and I could not fix the issue doing soft or hard resets. Contacted Garmin support for a refund; I'm done with Garmin smartwatches.

0 Thiago over 2 years ago in reply to 9823591

Ugh, I’m sorry. It seems you were really unlucky with your watches.

I exchanged mine and it is working fine. I am swimming with it almost every day and had no issues with my buttons so far.

0 9823591 over 2 years ago in reply to Thiago

Well, looks like I’m not done with Garmin after all; getting a Fénix 7 to see how it goes (truth is that I can’t find anything out there that I like that is not a Garmin product…).