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Heart rate on Epix 2 activity WAY TOO LOW

Lookbrightside
over 3 years ago

Anybody else still having same issue. Both my wife and I have Epix 2 and built-in HR monitor is wildly off during activities, even just a regular run. There’s a massive delay in measurement and often heart rate is 40 to 50 beats lower than the chest strap. We both tried to wear watch tighter, looser, up the wrist, down the wrist, everything! Nothing! Interestingly, it records well when not doing an activity. So when I go for run without activating activity, heart rate shows 165 when running. As soon as I pick running activity, heart rate drops to 100. Makes no sense. Same in my wife’s. Is this software issue? Sensor issue? If yes, what’s the chance it happens to both our watches!

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  • +1 over 1 year ago in reply to LLang
    LLang said:
    Any update on this ? The device is currently not fit for purpose and thus worthless.  

    Since our engineering team reached out looking for examples of this concern, to help identify a cause, this means they are hoping this is software related. So it will take time for them to identify a potential caused. These do take to time to develop and test, before they can be released. They would then likely test these fixes with BETA software releases, before an official Public release is made available. Normally the Q2 public update is released by the end of June. 

  • 0 over 1 year ago in reply to Garmin-Laurie

    Appreciate the response. Today I updated to beta 17.12 to see whether that resolves anything. Fingers crossed.

    I suspect software. I've never seen this issue before 16.22. I also appreciate that bug isolation and fix/dev work is time-consuming, but, as a customer with a really expensiver non-useable piece of arm jewellery the end of June seems a long way away.

    Why not just send me a watch that is does what it's supposed to until the bug is fixed?

    Cheers,

  • +1 over 1 year ago in reply to LLang
    LLang said:
    Any update on this ? The device is currently not fit for purpose and thus worthless.  

    I have replied to your concern posted here: forums.garmin.com/.../epix-2-heart-rate-values-too-low-and-then-jump-high-impossible-to-train-to-heart-rate

  • 0 over 1 year ago

    Besides completely messing up my triathlon times by transitioning me to the run three miles into the bike (probably because zero elevation data was collected for the bike and it didn't know I was on a giant hill), my heart-rate data for the swim is totally messed up--changes drastically in an instant.  1,200 dollar watch here folks.  (see attached)

  • 0 over 1 year ago

    I have the same problem.  It was always a problem when cold outside or low humidity it would take about 15 to 20 minutes to be accurate. But now the heart rate is inaccurate in the middle of the summer.  Heart rate is easily off by 10 to 20 beats often.  It has gotten worse in the last few months.  I can do the exact same exercises one day and it will say my heart rate average is in the mid 140's, then the next time doing the same work out it will be in upper 120's (the 140's is correct) 

    I will finish a movement or run interval and it will take a few seconds after exertion to rise to an appropriate level.  

    It does seem to improve after about 20 minutes of workout but that is awful in terms of accuracy for those 20 minutes.  

  • 0 over 1 year ago in reply to Bhbwatch

    it’s well accepted that some people will have issues with the WHR while others do not. However, 

    Bhbwatch said:
    I can do the exact same exercises one day and it will say my heart rate average is in the mid 140's, then the next time doing the same work out it will be in upper 120's (the 140's is correct) 

    Just because the same exercise is repeated does not mean exactly the same intensity is carried over.

    Bhbwatch said:
    will finish a movement or run interval and it will take a few seconds after exertion to rise to an appropriate level.

    Heart rate always lags intensity whether with a strap or the WHR but WHR will lag even more than a strap. 

    If you believe you have a problem with the watch’s WHR that is unrelated to how you are wearing the watch or skin tone etc then contact Garmin Support. 

  • 0 over 1 year ago

    I was having low HR reading issues bith with both Epix standard gen 2 and Fenix 7X Solar, both share the same sensor,
    lately i had the chance to switch to an epix pro gen2 standard (gorilla glass) with the 'new' elevate 5 sensor and i can say my problems are gone.
    HR readings are now the same as my Apple Watch Ultra2 from start to end of the activity, while with previous models there were big differences especially at the beginning of the activity with very low values (approx first 10 minutes ) .

  • 0 8 months ago in reply to alf69mi

    I am having this issue ongoing

  • 0 8 months ago in reply to 6483001

    I am many others have the same issue with the Epix  Pro. There’s a whole thread about the Epix pro having the same problem. It’s a Garmin problem and always has been. During an activity the heart rate reading is trash. I had to go back to my Apple Watch Ultra.