Preset messages are received but custom messages are never received

Hi, new InReach Mini user here. I'm able to successfully send Preset messages to recipients. However, when I send a custom message to the same recipients the messages are never received.. The device seems to think they are sent. I have no idea how to troubleshoot this. Any advice is greatly appreciated.

0 Garmin-Andrew over 4 years ago

If your recipients are on AT&T, please see: https://forums.garmin.com/outdoor-recreation/inreach/f/inreach-general/238987/status-inreach-messages-to-at-t-currently-not-being-delivered.

If not on AT&T, what you're running into is likely unrelated. I would highly recommend checking for software updates on the inReach Mini using Garmin Express, then syncing with the inReach Sync Desktop App, then test out your messages.

This article has steps for syncing and updating: Updating the Firmware and Syncing Account Information to an inReach Mini