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Software Version 22.20 (crash??)

RUI_LOPES
over 4 years ago

Hi, 

I have been for months and months (almost 3 and half years) a lucky owner of a Garmin Fenix 5X Saphire... no issues with crashes or battery (usually lasts 10 to 18 days, depending on exercise level), always worked fine (only known problem is altitude, need to update correct altitude almost every morning).

Last night (4 AM) woke up, tried to see the time and the watch was showing a loop between Garmin Blue Triangle and phrase "converting GPX files... been there for at least 3 hours.

SOFT RESET, no change, HARD RESET the same... then remember the RESET LIGHT+START+BACK, when need to release START at 1st beep and release all at 2nd beep.

Done it  a few times (3 or 4) and at a certain point HEART RATE light came on and it boot OK, losing everything of course. Need to pair it again (still not receiving alerts), etc etc.

After that I realise, as the AUTO SOFTWARE UPDATE was ON, that the new software version was already installed. I reckon that was the cause for the crash all this stupid lost of settings.

At a certain point I thought that I need to bring the Fenix 3 out again, but luckily all seems to be ok now.

Anyone has experienced this?

Regards,

RL

  • 0 over 4 years ago

    Good night,

    What a big *** up you have done, Garmin guys

    I am using and paid for it, Garmin gear for the last 15 years, had so many watches I don't really remember most of them, moved from Polar so so long ago and loved the difference in those days. 

    Knowing that not all was good with Fenix 5x I always gave you the benefit, altimeter and barometer have been really bad compared with Fenix 3 (living at sea level part of the year, most days I woke up with 10 to 20 meters difference... Fenix 3 spot on always, even if I go upstairs it will show the difference).

    I always trusted you with new software updates, even if it wasn't perfect, things never felt like the *** was getting on the fan...

    Due to the altimeter/barometer problem (never had other issues) I put a lot of faith in the last software update, because you mention altimeter corrections... I describe already the problem I had when my watch get the update, completely *** up all my settings, but after several tries I managed to get it running again... but...

    Now, I cannot get it connected with my phone to receive messages, alerts, etc... even if it keeps sending me alerts that the pair (phone / watch) is connected and disconnected every 5 minutes.

    The altimeter (yes, it's clean) instead of giving errors of 10 to 20 meters as before (living now at exactly 225 meters), changes randomly between 50 and 150 meters errors.

    Before I need to correct the altitude every morning, now I need to do it at least every 5 hours (what the f*** have you done, not possible to copy/adjust Fenix 3 software, which it's really good) I keep receiving storm alerts, even if the weather keeps the same (barometer values also change randomly, moving in steps instead of a sinusoid curve).

    I am an engineer myself and if my quality standard was something near your standard, I reckon I was already unemployed. 

    Please, once and for all, give yourself sometime, look at things properly and honour the equipment you are working on... Fix the bloody thing and give me back my Fenix 5X...

  • 0 over 4 years ago

    And the saga continues...
    It seems 22.20 has been withdrawn. 21.00 was reinstalled after I connected wtih Garmin Express. No notification whatsoever of course...

  • +1 over 4 years ago in reply to Marcel (Fenix 5)

    The v22.20 software update has been pulled to make sure there is not an issue in the future. Software version 21.00 will install when syncing with Garmin Express.

  • 0 over 4 years ago in reply to Garmin - Chris

    It didn't on mine, so far.

    Yesterday I had it connected 3 times for more than an hour each time. Force several sync instructions and is still on 20.20

  • 0 over 4 years ago in reply to Garmin - Chris

    I don’t know how to private message you. I did the “fix” you stated and reset my watch to factor settings.  It is still showing the watch is using 22.20, how do I get it back to 21.00?

  • 0 over 4 years ago in reply to Garmin - Chris

    I really need to know how to get back to 21.00, after doing a factory reset (which is a huge inconvenience) my watch is still on 22.20 and is acting even more unusual now. It’s to the point of my watch being useless. I’ve had Garmin stuff for years but I’m ready to go buy a competitors watch. How do I get my watch to work again?!!!

  • 0 over 4 years ago in reply to Jwoodruff

    Hi mate, I feel exactly the same.

    Did the reset to bring it back to life, don't want to hard reset it again and going to all settings.

    It's behaving worst than ever to me. No messages, altitude and barometer are a bloody mess... Basically I use it to see the time as a cheap watch.

    Want to go back to software 21.00, but did synch it several times and still the same.

    Anyone went back with only Garmin express synch?

    Thanks for feedback

  • 0 over 4 years ago in reply to RUI_LOPES

    For me, v21.00 was (re)installed when I physically connected it to my laptop and using Garmin Express
    (received v22.20 OTA).

    I wouldn’t know how to force the install of 21.00…

    Good luck! 

  • 0 over 4 years ago in reply to Marcel (Fenix 5)

    Excellent thanks I’ll connect it to my computer tonight thanks. What a mess they’ve created here. 

  • 0 over 4 years ago in reply to Marcel (Fenix 5)

    Thanks, for info.

    Exactly what I have tried several times.

    Received 22.20 OTA, start this post after my Fênix crashed, managed to recover it same night (slept 4 hours), then start to get problems which I have never had. 

    Now, tried several times to synch with Garmin express, but still 22.20.

    Will try again tonight.

    Best regards, RL