Activity not transferring from Mini 2 to Explore

I have a rather lengthy activity that refuses to sync over between my unit and my phone via the Explore app, and consequentially it has not been ported over into the Explore website. I have also tried connecting the device to a PC to no avail. Is there a way I can manually force it into Explore via the web or app?

0 twolpert over 1 year ago in reply to EdwinV

Open a support ticket. This page should have buttons at the bottom to open a ticket via various means. If the option is present, use phone or chat. Based on forum posts, email is a useless black hole.

https://support.garmin.com/en-US/?contactOverride=true&productID=765374&tab=topics

0 Garmin-Leslie over 1 year ago

Lefty Typically when I see this it is because the syncing process is not done fully. In the explore mobile app there are 2 ways to sync: 1 from the devices tab & 2 from the account tab. Please try syncing your device again through the app but start by syncing from the account tab and then the devices tab. Syncing the Garmin Explore App

0 Lefty over 1 year ago in reply to Garmin-Leslie

Possibly what occurred here, but resyncing via these methods has not resulted in transferring over the activity. It is still present on device (and visible if I connect to a PC) however it refuses to transfer to Explore. It is as though you get one attempt at a transfer, and if that fails, it is impossible to fix.

0 twolpert over 1 year ago in reply to Lefty

To get it to the Explore web site, you need once more sync from the account tab. Once from the device tab to get it to the phone app, once from the account tab to get it from there to the web, In that order.