Activation doesn't go through - Waiting for Response forever

A brand new inReach Mini 2 device. We bought a subscription and have been trying to activate it. How long should it normally take? Display shows Waiting for Response for over an hour with no changes.

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Andrew 8 months ago +1

For me, it took 48 hours for my subscription activation to go through. Eventually you should receive an email from Garmin saying "Thanks for Activating Your inReach Mini 2" and listing "inReach Activation…

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0 5891728 10 months ago in reply to 2023694

I too have the same problem with a new activation of mini 2. The billing information looks good, but the activation part just hangs. Restarting it on any app or web form end in the same pending activation message upon hitting next on step 1. Then you are stuck.

The provided status page shows no problems, but I certainly hav some.

The only odd thing I see in my information is the Mini 2 claims that I registered it in April of 2022, instead of May 2023.

After a few more searches I'll open a case.

0 twolpert 10 months ago in reply to 5891728

Is this a "used" device or purchased new? Either way, the incorrect registration date indicates a problem on the Garmin server end. A support ticket is likely the only recourse.

0 1032929 8 months ago

I've got exactly the same issue. Brand new mini2 trying to activate, paid, and it's stuck on Waiting for Response for close to 1 hour now. Clear skies, I am outside, on the website it tells me that Activation is Pending and so I can't do anything. The status page shows all services are up. I filed in a ticket via the support service.

Have to say that this doesn't instill much confidence in the device and the service, which is meant to be good for emergencies!

0 Volker 8 months ago in reply to 1032929

I agree- not a good start experience with a mini 2. Cross my fingers that the activation will be done soon.

0 1411025 8 months ago in reply to twolpert

twice over 40 minutes and no activation!!!!!!!!!!!!!!!!!

0 5449483 8 months ago

Same issue with my GPSmap 66i!

0 Garmin-Leslie 8 months ago in reply to 1411025

If you are still having issues with it activating please let me know.

0 Garmin-Leslie 8 months ago in reply to 5449483

If you are still having issues with it activating please let me know.

0 Andrew 8 months ago

For me, it took 48 hours for my subscription activation to go through. Eventually you should receive an email from Garmin saying "Thanks for Activating Your inReach Mini 2" and listing "inReach Activation Confirmation" with the IMEI and subscription info. They send a different email earlier saying the device is registered, but that's different from activated.

During that the weird limbo period, if I tried to activate my Garmin from various places, it would either say "activation pending" or that there was no subscription. Super weird, but now everything works.

So, give it a couple days after paying for the subscription and wait for the email confirmation.

0 enrightme 7 months ago in reply to Andrew

That’s exactly my problem subscription showing as deactivated despite inputting credit card and I even loaded funds to the account and I can’t reactivate I’ve been onto Garmin support who have logged a ticket with tech in the US (I’m in Australia) maybe I just need to wait and it will sort itself out