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Version 5.0 Broken

Etewa

The unit upgraded to version 5.0 and the ability to connect to 3rd party software does not display any options.

When the device is on, I navigate to Connect option and select.  The screen does not show any options including GSPro, Awesome golf, etc ..

I tried restarting, shutting down and then  starting.  I reset my network connections and downloaded courses for Tee Hero.  Same issue

  • 0 in reply to 8321205

    Thank you for reporting that this is still ongoing. I would love to help investigate this further. For this, I will reach out to you via email to collect some additional details. 

    **

  • 0

    Yeah, mine has been doing this for a week and still not resolved even after factory resetting.

  • 0 in reply to Kolchak357

    I did a full factory reset and still dealing with all the issues, even after being able to connect with the 3rd party apps. Screen still rotating and disconnecting my sessions.

  • 0 in reply to $parentForumReply.Author.DisplayName

    I found the support team to be very helpful.  That being said, I am still having issues since the last update.  The good news is that the screen does not toggle between landscape and portrait anymore,  However, I get a "disconnecting" error periodically when using GSPro.  I played a round with 3 friends and we had 15 - 20 shots that didn't register tat all.  Almost every time we saw the disconnecting error on the Garmin device.  Additionally, I get an occasional bad reading where the left spin is 10k or something crazy.  All in all, the device is better, but still not performing anywhere near expectations

  • +1

    ** We're sorry you're experiencing this with the new update. There were some pretty substantial changes made between the Approach R50 and it's interaction with 3rd Party Connections. The unit does a check every 24 hours to refresh the connections, and in the scenario that check has taken place, because the changes were so substantial, it's effectively resetting those app connections. This has been resolving itself by waiting for the next check to take place, typically between 12-24 hours depending on how long it's been since the last check. We expect this will resolve itself on it's own for you.