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Version 5.0 Broken

Etewa

The unit upgraded to version 5.0 and the ability to connect to 3rd party software does not display any options.

When the device is on, I navigate to Connect option and select.  The screen does not show any options including GSPro, Awesome golf, etc ..

I tried restarting, shutting down and then  starting.  I reset my network connections and downloaded courses for Tee Hero.  Same issue

  • 0 in reply to 8321205

    Thank you for reporting that this is still ongoing. I would love to help investigate this further. For this, I will reach out to you via email to collect some additional details. 

    **

  • 0

    Yeah, mine has been doing this for a week and still not resolved even after factory resetting.

  • 0 in reply to Kolchak357

    I did a full factory reset and still dealing with all the issues, even after being able to connect with the 3rd party apps. Screen still rotating and disconnecting my sessions.

  • 0

    That’s not the only issue with the latest “update.” I sent this to Garmin in chat. The person was useless.

    Hello - Since the recent Approach R50 update, the metrics are completely off. I’m getting driver backspin numbers around 500-900rpm when they used to be around 2200rpm. Also random hooks and slices. Launch angles around 11-12° yet height under 30 feet? As a 5 handicap, I know my contact and swing. The numbers I’m getting are physically impossible. The unit was always rather accurate except for the ball speed numbers which everyone knows are always around 10% less than real numbers. That part I could handle given all of the other numbers being so accurate. Now the unit is basically unusable. Lighting is good, premium balls are being used. This is unacceptable for a $5,000 unit! I’m hearing this is for higher ball speeds over 140mph.

  • 0 in reply to 5825678

    I found the support team to be very helpful.  That being said, I am still having issues since the last update.  The good news is that the screen does not toggle between landscape and portrait anymore,  However, I get a "disconnecting" error periodically when using GSPro.  I played a round with 3 friends and we had 15 - 20 shots that didn't register tat all.  Almost every time we saw the disconnecting error on the Garmin device.  Additionally, I get an occasional bad reading where the left spin is 10k or something crazy.  All in all, the device is better, but still not performing anywhere near expectations