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Version 5.0 Broken

Etewa

The unit upgraded to version 5.0 and the ability to connect to 3rd party software does not display any options.

When the device is on, I navigate to Connect option and select.  The screen does not show any options including GSPro, Awesome golf, etc ..

I tried restarting, shutting down and then  starting.  I reset my network connections and downloaded courses for Tee Hero.  Same issue

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    • I had to do a full Factory Reset to fix this.  Noticing other bad bugs with this release too.  (Like the screen orientation switching right when I make a shot and it not registering that I took the shot.  So far 5.0 getting a big thumbs down from me.  This is not funtionally stable for release.)
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    My connect screen options didn’t populate for almost 24 hours.  How much time has passed since you ran the update? 

    My big issue is when I hit a worm burner in Home Tee Hero that the R50 doesn’t read.  When I put the ball back in the hitting area, the R50 will no longer lock onto it.  No red, yellow, or green light.  The only thing I can do is power off the R50 and hope it lets me resume the round when I start it back up.  Has happened about 4 times since the update.  Never happened before this update.  

    Also it no longer shows what shot you are on in Home Tee Hero.  Am I on my second short or my third.  No way to tell anymore.  ️ 

  • +1 in reply to Kolchak357

    Update September 8, 2026:

    Hello. We understand the frustration, if you are experiencing trouble with the latest update. There were some pretty substantial changes made between the Approach R50 and it's interaction with 3rd Party Connections. The unit does a check every 24 hours to refresh the connections, and in the scenario that check has taken place, because the changes were so substantial, it's effectively resetting those app connections. This has been resolving itself by waiting for the next check to take place, typically between 12-24 hours depending on how long it's been since the last check. We expect this will resolve itself on it's own for you, however if the issue is still there, please let us know and we'll take a look at the issue for you

  • 0 in reply to Garmin - LF

    The connections are available now and mostly working.  There are still significant issues.  Occasionally it will not register a strike and the screen goes blank and then changes from portrait to landscape on the display.  Still seeing weird behaviors across the board.