Not ready to hit

After hitting several balls with no issues, my unit will no longer go into “ready to place a ball” mode.  It simply refused to see any balls placed in front of it and there is no light (red or green) shown on the lower area of the unit.  

If I shut the unit down and restart, it will prompt to return me to where I was in the session and immediately go into ready mode and I can proceed.

This is a new problem that I suspect is related to one of the recent software updates.

Am I supposed to report these problems here or somewhere else?