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Not ready to hit

FredJ
9 days ago

After hitting several balls with no issues, my unit will no longer go into “ready to place a ball” mode.  It simply refused to see any balls placed in front of it and there is no light (red or green) shown on the lower area of the unit.  

If I shut the unit down and restart, it will prompt to return me to where I was in the session and immediately go into ready mode and I can proceed.

This is a new problem that I suspect is related to one of the recent software updates.

Am I supposed to report these problems here or somewhere else?

  • 0 8 days ago

    I had that problem when the ball was on a thick mat that was ~2" higher than the R50. Make sure the ball and the unit are at the same level.

  • 0 8 days ago in reply to Law5

    Thanks for the suggestion.  But, the problem ISN’T that the unit is ready to look for a ball but doesn’t see it.  The problem is the unit gets into a mode where it’s not even looking.  There’s a red light at the bottom of the unit that tells you that “I’m looking for a ball to be placed into the area where I can then turn green to tell you to hit.”  What happens is the that R50, for some reason, after many balls placed and hit without a problem, suddenly stops going into “place the ball” mode.  IOW, the light isn’t red or green - it’s just OFF.