R10 Just will not pick up any shots

I have had the R10 for a while now, but had not been able to actually use it. Now getting to it and no shot data showing up on iPhone. I have been through the threads and searching and have tried the usual, (unpair/repair, deleting app and reinstalling and re-adding devices, moving different distances) with no luck. Device SEEMS to be detecting, as it is blinking green and then goes to red when I swing, but no data ever on the app on the phone. Any other suggestions? Just at a loss, thanks.

0 Garmin-Cody 3 months ago

Ensure the following recommendations have been attempted to help correct the concern:

Adjust the spacing of the R10 behind your shot from 6ft to 7ft or vice versa.
Ensure the surface you have the R10 setup on is level, or calibrate your R10 from the Profile > My Devices > Select Approach R10 > Select the Calibration option from the device menu.
Ensure there are not any objects immediately next to the R10, 4ft to the left or right of the shot line.
Confirm the R10 is on the same level surface where the tripod legs are sitting on, and adjust up or down to see if that helps if you are teeing up driver shots higher up.
Ensure you have at least 8ft or more from the shot location to the target location the ball is being hit into.
Contact Garmin Support if you have concerns, as a golf specialist can gather a photo of the setup to help further determine if any environmental factors may be affecting the R10 capturing shots.

There are multiple other discussion threads regarding this topic to reference from as well, the latest can be referenced in the link here: For some reason my r10 isn’t picking up some shots.

If further assistance is needed, please contact Garmin Support for assistance in determining what else could be causing the concern.