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Cannot connect R10 to Garmin Express for 4.3 update

2473358
over 1 year ago

I am having issues getting Garmin Express on my PC to recognize my Garmin R10 when I plug it in.

Note that Garmin Express updated when I opened it to the latest version. 

Initially I saw my device listed in Garmin Express and it indicated that an update was available.  It indicated that I had v4.0 and v4.3 is available.  Perfect! So I clicked install.  And then a window popped up telling me to plug in device and it couldn't find the device which was connected via usb.  Tried many times with no success.

So I decided to try remove my device and re-add the device.  No luck. Garmin Express keeps searching for device but cannot find it and tells me to plug it in.  

I uninstalled and reinstalled Garmin express and still no luck.

I tried it on another Windows laptop and same result.

Note that the R10 is on, and it has a blinking blue light.  I tried to see if it would make a difference if I was connected to my iphone, but this didnt help either.  

  • 0 3 months ago

    I had the same issue, I went and found the Garmin supplied cable and the computer recognized it instantly.

  • +1 3 months ago in reply to 9827541

    Due to the charging/data cable type provided with the Approach R10, the Micro USB cable often being used when we receive reports of the device not connecting is often due to a 3rd party Micro-USB cable from another product (since the cable type is so common) and the often times the 3rd party cable only supports charging, and not data transfer...which is needed in order for the computer to read the R10 to update through Garmin Express. 

  • 0 7 days ago in reply to Garmin-Cody

    I am having the same issue. I am using the cable that came with the R10 and it does not recognize the device and keeps searching, though I can see the Garmin device listed under Mac finder and I am able to see folders and files on the device, so I believe the cable is both for data and charging, which means there is an issue connecting to the device.

  • +1 7 days ago in reply to 4980522

    Please note: The Approach R10 will receive software updates from the Garmin Golf app once added to your account with the device synced in the Garmin Golf app. Connecting your Approach R10 through Garmin Express will not serve any purpose other those needing to update an R10 that is older and not pairing through the Garmin Golf app due to the software being too early (this is not a common occurrence). 

    Mac computers have a specific setting for the Garmin Express program in the System Settings/System Preferences menu.

    To check this setting, follow steps outlined below:

    1. In System Settings open Privacy & Security > Select Files and Folders > On the next window, Garmin Express needs to have "Removable Volumes" checked on in blue > If the removable volumes box is not checked, click the box to enable removable volume access. 
    2. Mac will then prompt a window to Quit & Re-open Express > Once Express is closed and re-opened, your device should then be recognized to connect it. 

    Steps above, and other steps for devices not recognized in Express outlined on the Garmin Support pages linked below: