Hi Connect IQ team,
My watch face, Runner One - Running Watch Face, is visible on the worldwide Connect IQ Store, but its corresponding page in the China store is unavailable. The app’s Regional Limits setting is set to No.
Could you please check its availability and distribution status in the China store?
App details
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App name: Runner One - Running Watch Face
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Developer: xuxiaowei
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App ID: 11052296-189f-4b89-9c67-6dc910104f85
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Version: 1.1.0
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Initial and latest release dates shown on the listing: November 3, 2026
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Regional Limits: No
App links
Observed behavior
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The worldwide store listing loads normally and displays version 1.1.0.
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Opening the China store URL for the same App ID repeatedly returns: “Sorry, this page is currently unavailable. Please try again later.”
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I have also seen the following warning on the developer listing while signed in: “Sorry, this app is not available in your country.”
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Other app listings and search results in the China store load successfully during the same checks.
Payment model
The default watch face is free. Optional customization features cost CNY 9.90 and are unlocked using a developer-issued activation code after payment directly to the developer via Alipay. The purchase and activation process is explained in the app description.
Requested assistance
Could you please confirm whether this app has been synchronized to apps.garmin.cn and whether any app review, regional publication, developer verification, or configuration requirement is preventing its availability?
If the app is eligible for distribution in China but is missing because of a synchronization issue, could you please trigger a re-sync?
If any action is required from me, please specify the setting or verification step I need to complete.
Thank you for your help.
xuxiaowei
