Acknowledged
CIQQA-4150

Replies on reviews are easily flagged as prohibited.

Hello,

Since a few days I'm having a rough time replying to reviews. I easily get this message:
Your reply was not submitted because it includes prohibited language or contact information. Please remove prohibited content and resubmit. For more information, see Garmin’s Terms of Use.

I really don't understand what's wrong with this reply for example: "Hello, I appreciate you reaching out about the battery issue. That's concerning to hear! Could you let me know which watch model you are using? Please feel free to contact me through the 'App Support' button on the 'Info' page of the watchface, and I can help you further. Thank you! Best regards, Wim"

Can I get any advice on which words not to use or can we get more information in the alert (on what it's failing exactly?). Or can it be less strict again? 

Best regards

Wim

VAW.BE
Parents

  • We've been making enhancements to the App Store to help with content moderation so we can avoid inappropriate content getting posted in reviews and review replies. In this particular case, the review reply is getting flagged because of the phrase, "Please feel free to contact me through the 'App Support' button on the 'Info' page of the watchface," which is being mis-identified as an "external contact."

    Normally, we'd want to prevent external contact requests to cut down on SPAM (e.g. "I have this great new system I want to sell that's completely unrelated to Connect IQ! You can contact me at the following address to learn more..."). We're going to do some tuning to avoid blocking responses like this, though, since it's perfectly reasonable and is a common way developers interact with their customers.

     Thanks for bringing this to our attention—apologies for the trouble!

Comment

  • We've been making enhancements to the App Store to help with content moderation so we can avoid inappropriate content getting posted in reviews and review replies. In this particular case, the review reply is getting flagged because of the phrase, "Please feel free to contact me through the 'App Support' button on the 'Info' page of the watchface," which is being mis-identified as an "external contact."

    Normally, we'd want to prevent external contact requests to cut down on SPAM (e.g. "I have this great new system I want to sell that's completely unrelated to Connect IQ! You can contact me at the following address to learn more..."). We're going to do some tuning to avoid blocking responses like this, though, since it's perfectly reasonable and is a common way developers interact with their customers.

     Thanks for bringing this to our attention—apologies for the trouble!

Children