Acknowledged
CIQQA-4785

Previously approved merchant account now shows “In review” – conflicting dashboard status

Hi everyone,

My Connect IQ merchant account (BackyardBull) was approved on 22 September 2026. I received Garmin’s email titled “Your Application Is Approved”, explicitly confirming: “Your Merchant Account Has Been Approved”.

However, my Developer Dashboard now shows “In review” under Merchant Account, while the green approval banner is still displayed.

I have not received any notification explaining a new review or requesting additional documents. This leaves me unsure whether my account requires further verification or whether the dashboard is showing an incorrect status.

I contacted Connect IQ App Administration with a screenshot and the original approval confirmation. A separate support inquiry received a response about the temporary suspension of new Garmin Connect API applications. My issue concerns an existing, previously approved Connect IQ merchant account, so I have asked support to forward the inquiry to the responsible team.

I also found a similar report tracked as CIQQA-4775: Active merchant account reverted to “In Review” without notice. Could my account be affected by the same issue?

Could someone from Garmin please clarify:

  1. Why does an already approved merchant account show “In review” again?
  2. Is any action or additional documentation required from me?
  3. Does this status affect app purchases, publishing, or payouts?
  4. When can I expect the account status to be clarified or corrected?

Has anyone else experienced this combination of an approval banner and an “In review” merchant status, and managed to resolve it?

Thanks for your help,
BackyardBull

3379279

  • There was no button on the ConnectIQ developer dashboard to access the Adyen site while the account was on "in review".
    But when I used the link it lead me to before, I was still able to access it. 
    That wasn't the case on the next day, I guess some kind of token expired.

    Today, my account is back to normal again thankfully. 

  • in reply to TitanicTurtle

     

    Thanks for sharing this. Can you still access Adyen after your Garmin merchant account status changed to “In review”?

    If so, how do you access it: through a separate Adyen login?

  • I have the same problem, but I might have found a cause for it. (If it is indeed a bug)
    Because of recent messages I checked my own merchant status in the ConnectIQ dashboard - everything looked fine.
    From there, I went to the Adyen dashboard; everything looked fine there too, important: I haven't made any changes!

    I then clicked the “back to apps-developer.garmin.com” button on the Adyen site, after which I went back and my merchant status changed to “in review”.
    It’s been in that status ever since.

    The merchant account has been active for two years and I’ve never had any problems, very strange.