Acknowledged
CIQQA-4853

no information available regarding the cause of the app download error

If the store knows the cause of the error, why not show it?
Instead, users write to the developer and he has try to guess what the issue might be.
Please, provide a clear message, for example:
"To install this application, you must have firmware version X.YY or higher! Please update your watch's firmware first."

Mail form my user

_psx_
  • in reply to flocsy🤠

    1. I checked the app in store:

    and it looks good.

    2. I assumed that if the user sees the application, it means that it is for his watch (it used to be that applications for devices not listed in the manifest did not appear).

    3.I also checked compiler.json

    "worldWidePartNumber": "006-B4954-00"
    "connectIQVersion": "6.0.3",
    "firmwareVersion": 6,48,
    and I found that ver. 6.38 ( F9 Bug List 6.38 ) so maybe user has the old version. 

    4. because after I suggested to upgrade firmware the user informed that he had the new version. I'm waiting for confirmation that form user.

  • Why do you think that the firmware version is the problem? In the past there was a different error message in that case, that was clear (at least to me, maybe not to an average user). If your app is built for all Fenix9 variants then my guess would be that this is maybe another case of missing part number from the SDK. When did you build this version? Which SDK version was used? We're the device files up-to-date on that day?