Acknowledged
5 months ago

Global issue with GPS files in latest update?

There are stories bubbling up on the socials and in the press that there is a problem with Garmin watches crashing globally in the past few days.
I have one user reporting my app has been unable to connect to GPS on a F8 for the past couple of days that I can't resolve.
DC Rainmaker is usually reliable and seems to be across an issue with this video.

https://www.youtube.com/watch?v=tz0nt6RLc1U

Is it a problem?

Alan.raceQs
Parents
  • 6 months ago

    > Is it a problem?

    Yes.

    Garmin has already acknowledged the problem in multiple places (including the Connect app and website), it's been discussed by users in many channels (social media, reddit, Garmin forums), it's been reported on by DC Rainmaker and many mainstream journalism sites, what else are you looking for here?

    Are you actually asking if this is the same problem that is affecting the users of your app?

    Obviously it is very hard for anybody, including Garmin to confirm or deny that, especially since the problem has been resolved now. And especially since, as you mentioned elsewhere, your users aren't experiencing the exact same symptoms as everyone else. (I think you mentioned that the app doesn't crash and the watch doesn't reboot.)

    Obviously your choices are:

    - point users to Garmin's resolution instructions (which I think you have already done)

    and/or

    - wait and see if people stop reporting this issue

    Given that there is a prominent banner about this problem in the Connect app and on the Connect website, I don't think you have to worry about any of your users being unaware of this issue, unless they aren't actively using their devices (in which case they wouldn't be using your app, either.)

    I would say that if a few days or weeks go by and your users still report this issue, and following Garmin's resolution steps doesn't help, then perhaps it is a different problem.

    If the reports go away after awhile, then maybe it was this problem after all.

Comment
  • 6 months ago

    > Is it a problem?

    Yes.

    Garmin has already acknowledged the problem in multiple places (including the Connect app and website), it's been discussed by users in many channels (social media, reddit, Garmin forums), it's been reported on by DC Rainmaker and many mainstream journalism sites, what else are you looking for here?

    Are you actually asking if this is the same problem that is affecting the users of your app?

    Obviously it is very hard for anybody, including Garmin to confirm or deny that, especially since the problem has been resolved now. And especially since, as you mentioned elsewhere, your users aren't experiencing the exact same symptoms as everyone else. (I think you mentioned that the app doesn't crash and the watch doesn't reboot.)

    Obviously your choices are:

    - point users to Garmin's resolution instructions (which I think you have already done)

    and/or

    - wait and see if people stop reporting this issue

    Given that there is a prominent banner about this problem in the Connect app and on the Connect website, I don't think you have to worry about any of your users being unaware of this issue, unless they aren't actively using their devices (in which case they wouldn't be using your app, either.)

    I would say that if a few days or weeks go by and your users still report this issue, and following Garmin's resolution steps doesn't help, then perhaps it is a different problem.

    If the reports go away after awhile, then maybe it was this problem after all.

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