Under Review
over 2 years ago

Garmin USB ANT+ stick doesn't work in simulator on Linux

Since I am developing an app that uses ANT HR monitor I purchased a brand new original Garmin USB ANT+ stick in order to be able to work on the app in the simulator (instead of having to side load the prg file to my watch all the time)

But unfortunately it's not working. I do see the USB stick in lsusb:

Bus 001 Device 006: ID 0fcf:1009 Dynastream Innovations, Inc. ANTUSB-m Stick

But my HRM-SS and Polar H10 (both work with the app on the real device) don't show up neither in the simulator's Settings > Manage ANT+ Sensors window, nor in the app running in the simulator.

SDK and simulator: 4.1.5

OS: Ubuntu 22.04

flocsy🤠
Parents
  • over 2 years ago

    Unfortunately even contacting the customer support doesn't help. It looks like (sorry for the words) Garmin goesn't give a s*it about this problem. At the beginning they tried the usual "ping-pong" telling me to contact another team, then when I pointed out that I am trying to contact them for weeks without any response and I asked if they could find the relevant team in-house and forward my report they kind of told me no. When I pointed to the report and forum post they recommended returning the USB stick:

    "Unfortunately, without the forum team responding I don't have any information regarding Linux or CIQ simulators. I don't show the ANT stick being purchased from Garmin.com, if purchased from a retailer it would be through their return policies, if it is coming up on the return by date you may return it at this point. Most don't ask for a reason, if for some reason it does list it as not working correctly.

    Michael"

Comment
  • over 2 years ago

    Unfortunately even contacting the customer support doesn't help. It looks like (sorry for the words) Garmin goesn't give a s*it about this problem. At the beginning they tried the usual "ping-pong" telling me to contact another team, then when I pointed out that I am trying to contact them for weeks without any response and I asked if they could find the relevant team in-house and forward my report they kind of told me no. When I pointed to the report and forum post they recommended returning the USB stick:

    "Unfortunately, without the forum team responding I don't have any information regarding Linux or CIQ simulators. I don't show the ANT stick being purchased from Garmin.com, if purchased from a retailer it would be through their return policies, if it is coming up on the return by date you may return it at this point. Most don't ask for a reason, if for some reason it does list it as not working correctly.

    Michael"

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